Service Engineer

Solplanet; Poland; On-site; PLN 127,000 - 213,000; Full time

Job summary

A global renewable energy provider in Poland is seeking a Service Engineer to support technical troubleshooting for installers and customers. The role involves providing commissioning support and collaboration with teams to resolve issues. Ideal candidates will have a Bachelor's degree in a relevant field and fluency in the local language and English. This position offers growth within an energetic team in the renewable energy industry.

Benefits

Opportunities for personal and professional development

Dynamic and open-minded work environment

Flat hierarchies and fast decision-making

Qualifications

• Bachelor's degree in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluency in the local language and business fluency in English.
• In-depth knowledge of technical requirements for PV, energy storage systems, and EV chargers.

Responsibilities

• Provide technical troubleshooting support to installers and other customers.
• Provide remote or on-site commissioning support.
• Collaborate with colleagues to resolve customer issues effectively.
• Plan logistics to dispatch inverters for replacement.

Skills

Fluent in local language

Business-fluent in English

Knowledge of PV systems

Knowledge of energy storage systems

Knowledge of EV chargers

Ability to work independently

Education

Bachelor's degree in electrical engineering

Bachelor's degree in renewable energy

Bachelor's degree in photovoltaic engineering

Job description

We are driven by a simple idea: solar for everybody. At SOLPLANET, we strive to create the best possible experience for distributors, installers, and end users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.

About Us

Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With more than 15 years of expertise in R&D and manufacturing, AISWEI has a strong technology heritage from both Germany and China.

AISWEI operates under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider. Our team passionately believes that we are all fellow citizens of one planet, and we are truly honored to deploy our solutions to local societies worldwide.

Job Description

As a Service Engineer, you will provide technical troubleshooting support to installers and other customers via phone or digital channels, and provide commissioning support (remote or on-site). You will also collaborate with international and local colleagues/departments to effectively resolve customer issues, and plan and coordinate the logistics to dispatch inverters for replacement.

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding, and management of new service partners
• Accurately document all relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after-sales process

Requirements

To be successful in this role, you should have a Bachelor's or above technical degree, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. You should also be fluent in the local language and business-fluent in English, with in-depth knowledge of the technical requirements for PV, energy storage systems, and EV chargers.

• Bachelor or above technical degree, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines
• Fluent in local language and business-fluent in English
• In-depth knowledge of the technical requirements for PV, energy storage systems, and EV chargers
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV-related industry is an advantage

What We Offer

We offer a unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. You will have the chance to develop personally and professionally, to grow internally within an international environment that leverages your abilities, skills, and expertise.

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts
• Assisting you in developing, personally and professionally, to grow internally within an international environment
• Providing you with the unique opportunity to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies, fast decision-making, and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

Please note that by submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process.