Service Desk Analyst with Italian

Wipro Technologies; Gdańsk; Hybrid; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Multisport card

Lux med

Generali life & disability insurance

Holiday bonuses

Relocation assistance

Learning platforms

Employee referrals

Job summary

Wipro Limited in Gdansk is seeking a Service Desk Analyst with Italian language skills to provide end-user support across phone, chat, and self-service channels. The role serves as the first contact for IT incidents and requests, logging and triaging tickets, with routine troubleshooting and escalation as needed.

Hybrid work mode and rotating shifts are required. The ideal candidate will have service desk experience, strong communication, and a customer-focused approach to ensure timely ticket

Qualifications

• Italian language – excellent verbal and written communication.
• Experience in a Service Desk/Helpdesk/Technical Support role.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation.
• Basic understanding of IT systems and troubleshooting.
• Comfortable using ticketing and remote support tools.
• Willingness to work in 24x7 rotational shifts and flexible schedules.

Responsibilities

• Provide end-user support via phone, chat, and self-service tickets.
• Be the first point of contact for IT incidents and service requests.
• Log, categorize, prioritize, and track tickets in the system.
• Perform initial troubleshooting and resolve common issues.
• Escalate unresolved issues to appropriate teams with timely follow-up.
• Maintain high customer satisfaction through clear, professional communication.
• Handle multiple interactions across channels and adhere to SLAs/KPIs.
• Work in rotational shifts and week-offs as required.

Skills

Italian language

Communication skills

Multitasking

Customer service orientation

IT troubleshooting basics

Ticketing tools familiarity

Willingness for 24x7 shifts

Tools

Ticketing tools

Remote support tools

Job description

Job Title: Service Desk Analyst with Italian

State/Province: pomorskie

Posting Start Date: 8/25/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Work location: Gdansk

Cooperation model: Hybrid work mode

Key Responsibilities

• Provide end-user support through phone, chat, and self-service tickets (SSP).
• Act as the first point of contact for IT-related incidents and service requests.
• Log, categorize, prioritize, and track tickets in the ticketing system.
• Perform initial troubleshooting and resolve common technical issues.
• Escalate unresolved issues to appropriate teams while ensuring timely follow-up.
• Maintain high levels of customer satisfaction through clear and professional communication.
• Handle multiple interactions simultaneously (multitasking across channels).
• Adhere to defined SLAs and KPIs.
• Work in rotational shifts and week-offs as per business requirements.

Required Skills & Qualifications

• Italian language excellent communication skills (verbal and written).
• Prior experience in a Service Desk / Helpdesk / Technical Support role is preferred.
• Ability to multitask effectively in a fast-paced environment.
• Strong customer service orientation.
• Basic understanding of IT systems, applications, and troubleshooting.
• Comfortable using ticketing tools and remote support tools.
• Willingness to work in 24x7 rotational shifts and flexible schedules.

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Integration and cultural events for employees
• Performance based Reward and recognition programs

Equal Opportunity Employer

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [e-mail], through the Internet atwww.wiproombuds.com , or by post/courier to Wipro's registered office.

Mandatory Skills: TIS Service Desk.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.