Service Delivery Manager - German speaking

emagine Consulting; Warszawa; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A leading consulting firm seeks a Service Delivery Manager in Warsaw with German proficiency to oversee service delivery for a client focused on quality and efficiency. The role requires managing processes, collaborating with teams, and ensuring compliance with industry standards. The position offers remote/hybrid working options and co-financed benefits like a Medicover card and Multisport card.

Benefits

Co-financed benefits

Medicover card

Multisport card

Qualifications

• Proven experience in service delivery management.
• Strong organizational and problem-solving skills.
• Proficiency in the German language.

Responsibilities

• Act as the Bridgehead for service delivery.
• Oversee and manage service delivery processes.
• Collaborate with internal teams to enhance service quality.

Skills

Organizational skills

Problem-solving skills

Tools

Java

Eclipse

Job description

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Service Delivery Manager - German speaking, Warsaw

Client: emagine Consulting

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference:

fd3ed2fc209b

Job Views:

8

Posted:

30.06.2025

Expiry Date:

14.08.2025

Job Description:

Service Delivery Manager (SDM) – German Speaking

PROJECT INFORMATION:

• Client: Nearshoring service provider from Germany
• Work model: Remote / Hybrid
• Location: Poland
• Project language: German
• Assignment type: B2B

Responsibilities:

• Act as the Bridgehead for service delivery, ensuring quality, timely reporting, and continuous improvement.
• Oversee and manage service delivery processes, ensuring efficiency and high performance.
• Collaborate with internal teams to enhance service quality and support.
• Monitor and improve service operations, focusing on delivery optimization.
• Ensure compliance with industry standards and best practices.
• Coordinate between development and operational teams to maintain seamless workflows.

Requirements:

• Proven experience in service delivery management with a focus on quality and efficiency.
• Strong organizational and problem-solving skills.
• Ability to work independently and drive continuous improvement.
• Proficiency in the German language.
• Familiarity with Java projects and Eclipse is a plus but not mandatory.

Nice to Haves:

• Experience with IT service management frameworks.
• Knowledge of Agile methodologies and modern project management tools.

We Offer:

• Transparently built relations based on trust and fair play.
• Co-financed benefits: Medicover card, Multisport card.