Senior Telecom Solutions Architect – Roaming & 5G Analytics

MBR Partners; Poland; Remote; PLN 388,000 - 646,000; Full time

Job summary

A leading telecom solutions provider is seeking an experienced Senior Technical Account Manager to drive business growth in telecommunications. Candidates should have a strong background in roaming solutions, network security, and technical presales experience. You will manage client relationships, support sales strategies, and collaborate with internal teams to deliver technical solutions. The position requires 15 years of relevant experience in the telecom industry.

Qualifications

• 15 years of solution-based Pre-Sales and/or Sales experience in telecommunications.
• Proven ability to support sales growth in software licensing.
• Strong technical presales experience in telecom solutions.

Responsibilities

• Develop and maintain strong relationships with clients.
• Support the sales team in executing account plans.
• Collaborate with internal teams to create proposals.

Skills

Technical problem-solving

Understanding of Roaming VAS Solutions

Experience in 4G & 5G network architecture

Proficient in designing security solutions

Deep knowledge of 3GPP specifications

Education

BE / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering

Tools

OpenStack

Kubernetes

Docker

VMware vCloud Director

Job description

Our Client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivitytesting, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowingcustomers to connect deep network and operational intelligence with real-timeactions that increase revenue, improve customer experience, and reduce costs.

Headquartered in Silicon Valley, our clienthas global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.

They recognize that our team is the main reason for their success.
What does working with them mean? Opportunities!

Position: Senior Technical Account Manager
Location: Western Europe

They are seeking an experienced telecommunications professional to join our team as Senior Technical Account Manager. The ideal candidate will have a strongbackground in the telecommunications industry, with specific expertise inroaming and network security, analytics and core network solutions.

The candidate should have strong technical presales experience in architecting and selling telco solutions.

Job Description:
Business Development and Strategy

• Work closely with sales counterparts to build and execute account plans and engagement strategies, identifying opportunities for business growth, up-selling, and cross-selling.
• Proactively influence and define customer requirements in the pre-RFP stage to position our client's strengths.

Client Relationship Management:

• Develop and maintain strong relationships with clients at all levels by understanding their business needs and objectives.
• Deliver day-to-day technical account management with professional support.
• Seek customer feedback on products and services and provide input to the product management team for improvements.

Solution Selling and Value Proposition

• Understand or quickly learn customers' business and related solution requirements.
• Articulate our client's value proposition and technical benefits effectively to a wide range of stakeholders, from C-Level executives to technical/business/operations users.
• Communicate the value proposition of their solutions, considering country-specific business landscapes and trends.

Collaboration and Cross-Functional Engagement:

• Collaborate with Technology, Product, Marketing, and other internal teams to drive client success and lead generation.
• Work closely with internal teams such as product management, delivery, support, and bid management to create proposals or RFP responses with attention to detail.

Technical Solution Ownership:

• Own and deliver end-to-end technical proposals and solution architecture in alignment with customer requirements and our client's offerings.
• Collaborate with the bid and supply chain teams to design optimal BoQs(bills of quantities) and ensure accurate cost capture.
• Manage customers’ technical objections, highlight competitive advantages, and seek creative solutions.

Market Analysis and Industry Engagement

• Identify global and regional market and technology trends to shapecustomer requirements and influence the internal product roadmap.
• Engage with industry bodies and groups to stay updated on trends and create visibility for our client.

Continuous Learning and Improvement

• Continuously train on new technologies and use cases relevant to our client's products and customer success.
• Provide product feedback, ease-of-use insights, and customer outcomes to their product management team.

• Desired Profile
• Skill Set: Technical –
• Technically inclined, problem solver with an understanding or hands-on experience in one or more of the following areas: Roaming VAS Solutions, Signaling Firewalls, Roaming Analytics and Customer Experience, Network APIs.
• Track record and proven ability to support the sales team to grow, bookingsand profit targets for software license, bookings, maintenance and services.
• Proven ability to support proposals and solutioning for new customers andinstalled base.
• Deep understanding and hands on experience on End-to-End 4G & 5Gnetwork architecture and interfaces.
• Proficient in designing 4G and 5G roaming and security solutions.
• Good understanding of 3GPP, 5GMRR, GSMA FASG, ETSI NFV specifications.
• Proven experience in managing large accounts from a presales perspective.

Platform and Tools

• Cloud Platforms: OpenStack, VMware vCloud Director
• Orchestration Platforms: Kubernetes, ONAP
• DevOps tools: Docker, Jenkins, Nagios, Ansible
• Hypervisors: VMware vSphere, RHEL KVM
• Database & Storage: Couchbase, Crunchy DB, PostgreSQL
• Dialogic SS7 and SIGTRAN.
• Tektronix K12, Wireshark protocol analyzers, Microsoft project.
• Cloudera, Hadoop

Technology

• GSM MAP/CAMEL/IN
• SS7 (MTP3, SCCP, TCAP, MAP).
• SIGTRAN (M2PA, M3UA, SCTP), TCP/IP
• LTE (SCTP, DIAMETER)
• GTP
• 5G HTTP/2

Work Experience:
15 years on solution-based Pre-Sales and/or Sales in the telecommunications industry

Educational Qualification:
BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / ElectronicsEngineering

Please ignore the salary levels mentioned in the job description - there is flexibility depending on the candidate profile