Senior Technical Writer

1129 Epiq Systems Poland sp. z o.o.; Polska; Ibrido; PLN 162.000 - 186.000; Tempo pieno

Descrizione del lavoro

Epiq is seeking a Senior Technical Writer to craft clear, user-friendly online help and documentation for cloud-based legal tech products, including AI-enabled features. You will collaborate with product and engineering teams to ensure accurate, usable content throughout the software lifecycle.

Applicants must show prior work samples and have strong English writing skills, with experience in enterprise applications.

Competenze

• Five+ years of experience as a technical writer or similar role.
• Bachelor's degree in CS/IT/Communications/English or related field.
• Proficiency with MadCap Flare, XML, and CSS.
• Experience documenting complex, client-facing B2B software, preferably enterprise apps or legal tech.
• Experience with AI-enabled features is a plus.
• Experience collaborating with product owners, PMs, and developers in Agile.
• Familiarity with Azure DevOps or Jira.

Mansioni

• Develop and maintain online help and release notes for Epiq Legal Solutions software products, including AI features.
• Translate complex information into clear, engaging content meeting audience needs.
• Write concept, task, and reference topics following style guidelines in an Agile lifecycle.
• Improve content usability while maintaining a consistent voice and style.
• Create video content for feature tours; video production is a plus.
• Evaluate existing content and identify opportunities to improve clarity and usability.

Conoscenze

Technical writing

B2B docs

AI content experience

Agile collaboration

MadCap Flare

XML

CSS

Formazione

Bachelor's degree in CS/IT/Communications/English

Strumenti

MadCap Flare

XML

CSS

Descrizione del lavoro

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Our Product Experience team at Epiq is growing! We’re looking for a dedicated Senior Technical Writer to create clear, user-friendly online help and documentation for our cloud‑ and web‑based legal technology products, including products and features that use AI. In this role, you’ll combine creativity and analytical thinking to understand client needs, align content with business goals, and apply best practices that help users succeed. You’ll also help shape, evolve, and champion the documentation vision for Epiq Legal Solutions software products. Throughout the software development lifecycle, you’ll collaborate with product and engineering partners to create clear, accurate documentation for our products. Applicants must provide examples of previous work.

Key Job Responsibilities

• Develop and maintain online help and release notes for Epiq Legal Solutions software products, including products and features that use AI.
• Build a deep understanding of our products and translate complex information into clear, engaging content that meets audience needs and helps clients succeed.
• Write concept, task, and reference topics that follow established style guidelines and review processes within an Agile development lifecycle.
• Improve content usability while maintaining a consistent voice and style across all documentation.
• Create video content for feature tours; video production experience is a plus.
• Evaluate existing content and identify opportunities to improve its clarity, usability, and effectiveness.

Required Skills and Qualifications

• At least five years of experience as a technical writer or in a similar role, creating and maintaining high-quality online help for target audiences.
• A bachelor’s degree in Computer Science, Information Technology, Communications, English, or a related field.
• Proficiency with MadCap Flare, XML, and CSS.
• Experience documenting complex, client‑facing B2B software, preferably enterprise applications or legal technology.
• Experience with products or features that use AI is a plus.
• Experience collaborating with product owners, product managers, and developers as part of an Agile team.
• Familiarity with tracking user stories and defects in Microsoft Azure DevOps, Jira, or a similar tool.
• Excellent written communication skills and strong attention to detail.

The Compensation range for this role is 14,500zl up to 16,666 zl per month or 200,000zl annually and may be eligible for an annual discretionary bonus. This will be based on your background and skills alignment with the role. Your specific salary will be determined based on several factors: Location‑based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, pay parity with the wider team in the considered location. Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

We require all persons hired to verify identity and eligibility to work in Poland and to complete the required employment eligibility verification form upon hire. The successful individual must be authorised to work in Poland for any employer and must be a current resident in Poland.

Epiq Leadership Compass

• Build trust-based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success
• Engages & Influences: Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement
• Maximizes Performance sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
• Achieves Operational Success: Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.