Operations Analyst

Epiq; Poland; On-site; PLN 66,960 - 78,120; Full time

Job summary

Epiq is seeking an Operations Analyst in Poland to provide technical support across the full EDRM lifecycle, including data ingestion, quality control, and production. You will work in a fast-paced, deadline-driven team environment, using proprietary and third-party eDiscovery tools to load, search, and analyze client data.

The role emphasizes collaboration, documentation, and reporting to senior management, with a Friday–Tuesday shift from 5pm to 1am CET and eligibility to work in Poland.

Qualifications

• Fluent English (verbal and written).
• Bachelor’s degree or final year student in computer/technical or legal field or equivalent combination of education and/or experience.
• Solid understanding of Windows and MS Office applications.
• Basic UNIX skills and understanding of hardware, networking, and delimited files would be an advantage.
• Experience with database applications and knowledge of litigation support software is desirable.
• Demonstrated ability to work in a team environment and meet deadlines.
• Self-starter with ability to visualize data and software behavior.

Responsibilities

• Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes.
• Load, Process and Search client data in many different file formats.
• Conducting relevant searches of electronic data using proprietary tools.
• Collaborate with team members to troubleshoot data issues and perform complex data analysis tasks.
• Provide end user and technical documentation and training for applications supported.
• Generate reports for senior management and written status reports to clients and managers.
• Work with internal departments to streamline processes and develop proprietary tools.

Skills

Fluent English

Team player

Analytical

Self-starter

Education

Bachelor’s degree or final year student in computer/technical or legal field

Tools

Windows

MS Office

UNIX basics

Database applications

Litigation support software

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Operations Analyst role is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, as well as someone who works well in a team. The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast-paced environment.

The main shift for this role is Friday to Tuesday 5pm - 1am CET

Essential Job Responsibilities

• Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes.
• Load, Process and Search client data in many different file formats.
• Conducting relevant searches of electronic data using proprietary tools.
• Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.
• Providing end user and technical documentation and training for applications supported.
• Communicate and collaborate with other company departments.
• Generate reports from various database platforms for senior management.
• Generating written status reports to clients, managers, and project managers.
• Working closely with internal departments on streamlining processes and development of proprietary tools

Qualifications & Certifications

• Solid understanding of Windows and all MS Office applications is required.
• Basic UNIX skills, understanding of hardware, networking, and delimited files would be an advantage.
• Experience with database applications and knowledge of litigation support software is desirable.
• Strong analytical and problem-solving skills are essential for this role.
• Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines.
• A self-starter with ability to visualize data and software behavior and coordinate the two.
• Fluency in English (verbal and written) is required.
• Bachelor’s degree or final year student, preferably in computer/technical or legal field or equivalent combination of education and/or experience required.

The Compensation range for this role is 6,000zl up to 7,000zl per month or 84,000zl annually and may be eligible for an annual discretionary bonus. This will be based on your background and skills alignment with the role.

We require all persons hired to verify identity and eligibility to work in Poland and to complete the required employment eligibility verification form upon hire.

The successful individual must be authorised to work in Poland for any employer and must all be a current resident in Poland.

Your specific salary will be determined based on several factors

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.