Senior Technical Consultant - Quality Systems

Veeva Systems; Warszawa; Hybrid; PLN 240,000 - 380,000; Full time

Benefits offered by this job

Health & wellness programs

Private medical insurance

1% charitable giving program

Veeva Break at the end of the year

Job summary

Veeva Systems is hiring a Quality Senior Consultant to support Life Sciences customers with quality and compliance solutions. You will work across major pharmaceutical clients to understand processes, configure Vault-based workflows, and collaborate with product teams to translate customer needs into effective deployments.

The role requires strong English communication, consulting experience, and the ability to manage customer expectations in a fast-paced environment.

Qualifications

• Significant experience implementing, supporting, or administering quality IT solutions.
• In-depth knowledge of quality management systems and global change management.
• Proven track record in consulting or customer-facing roles.
• Excellent verbal and written communication in English.
• University degree or equivalent.

Responsibilities

• Implement new features within the Veeva Quality suite at Life Sciences customers.
• Guide customers to improve quality, risk analysis, quality metrics, and audit readiness.
• Design solutions based on customer requests and potential needs beyond the stated scope.
• Act as liaison between implementation teams, customers, and internal Product groups.
• Advise on Vault adoption and post-implementation success across projects.
• Drive change management during transitions from on-premise to SaaS solutions.
• Support Quality processes, including documents, CAPAs, Deviations, and Audits.
• Mentor junior team members and consultants.

Skills

Quality & compliance

Consulting experience

English communication

Stakeholder management

Education

University degree or equivalent

Tools

Veeva Vault

EtQ

TrackWise

SharePoint

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Quality Operations to make Life Sciences organizations more productive and efficient?

As a Quality Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely to have the ability to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Hungary or Poland. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Implement new features within the Veeva Quality suite at Life Sciences companies, ranging from the world’s largest pharmaceutical companies to emerging biotech
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Think critically to help design the solution your customers request, as well as the solution they have not requested, but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Mentor team members and junior consultants

Requirements

• Significant experience in implementing, supporting, or administering core business and IT operations-related technology solutions
• In-depth knowledge of Quality and compliance, quality management systems, document control, and global change management
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or customer-facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a fast-paced environment, comprehending and translating business requirements, and creating corresponding solution designs
• University degree or equivalent relevant experience

Nice to Have

• Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
• Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  • A conversation with the hiring manager
  • A practical case exercise
  • A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Health & wellness programs
• Private medical insurance
• 1% charitable giving program
• Veeva Break at the end of the year

Compensation

• Total compensation: 240,000 - 380,000 PLN
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].