Senior Strategic FMCG Client Success Consultant

Nielseniq-; Warszawa; Hybrid; PLN 120,000 - 144,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ in Warsaw seeks a Senior Customer Consultant to manage top FMCG client partnerships, driving strategic engagement and value through data-driven insights. You will bridge analytics and client services, leading discussions with C-level stakeholders and guiding ongoing cooperation.

You will be the primary client contact, coordinating with analytics and sales teams, while occasionally delivering strategic insights to support growth and client satisfaction.

Qualifications

• 2-3 years of experience combining client-facing and analytical roles (e.g., account management, category management, trade marketing, client consulting)
• Experience within FMCG preferred
• Proven ability to build strong partnerships with clients
• Client-centric approach and high level of client service
• Industry expertise on trends and environments
• Strong analytical mind and excellent numerical skills
• Very good knowledge of Microsoft Excel and PowerPoint
• Fluent Polish and very good written and spoken English
• Ability to work independently and as part of a team
• Comfortable working in a virtual environment

Responsibilities

• Maintain and enhance existing customer relationships and build strong partnerships with clients
• Help clients make informed decisions with world-class service experience
• Understand clients and define solutions with stakeholders
• Conduct strategic workshops to generate value and opportunities
• Coordinate with Sales for opportunities while supporting budget attainment
• Expand knowledge of business topics, markets and NIQ products
• Use industry and product knowledge to increase client ROI
• Analyze and interpret sales data to deliver actionable recommendations
• Lead client meetings and presentations
• Drive adoption of NIQ tools and capabilities

Job description

NIQ in Warsaw seeks a Senior Customer Consultant to manage top FMCG client partnerships, driving strategic engagement and value through data-driven insights. You will bridge analytics and client services, leading discussions with C-level stakeholders and guiding ongoing cooperation.

You will be the primary client contact, coordinating with analytics and sales teams, while occasionally delivering strategic insights to support growth and client satisfaction.