Senior Specialist, GBS Transformation & Enabling Services

Pandora A/S; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Medicover medical including dental

Generali life insurance

Medicoversport card

Cafeteria program on My Benefit

Home office equipment subsidy

Employee Pension Plans (PPE)

Employee Recommendation Program

Very attractive discounts on Pandora产品

Job summary

Pandora A/S in Warsaw is seeking a Senior Specialist, GBS Transformation & Enabling Services to support SAP rollout and business readiness across our GBS portfolio. You will partner with the Implementation Manager to anchor new ways of working and lead defined subprocesses end-to-end as the rollout evolves.

The role requires 3–5 years in a GBS/SSC, fluent Polish and English, and strong coordination and stakeholder management.

Qualifications

• Bachelor or Master degree in Finance, Business, or IT.
• 3–5 years experience in a GBS/SSC environment.
• Fluent Polish and English language skills.
• Experience with ERP systems (SAP, Microsoft Dynamics AX) or similar.
• Strong coordination and stakeholder management skills.
• Willingness to develop project management capabilities and grow in transformation.

Responsibilities

• Rollout coordination across Compass phases from Design to Hypercare.
• Act as primary point of contact for stakeholder groups and collaborate with Implementation Managers.
• Drive engagement of super users and end users in UAT and cutover readiness activities.
• Drive business alignment to the cutover plan and monitor readiness across teams.
• Own governance routines, trackers, and status updates; prepare reporting inputs.

Skills

Stakeholder management

Project coordination

Communication skills

Fluent Polish and English

ERP knowledge

MS Office

Education

Bachelor / Master in Finance, Business or IT

Tools

JIRA

Microsoft Dynamics AX

SAP

Job description

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Senior Specialist, GBS Transformation & Enabling Services

City: Warsaw

Country/Region: PL

Application Deadline: 2026

PANDORA Global Business Services Organization (GBS)is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day.

Our GBS team performs a wide range of processes beyond standard operations. We strive to streamline all of our processes and continually enhance the support and services we provide to customers and business partners. PANDORA's business has something unique about it - as does our growth and people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing.

If you are looking to build your project and transformation experience, enjoy coordinating initiatives across multiple stakeholders, and want to contribute to a major SAP transformation journey, join us as a Senior Specialist, GBS Transformation & Enabling Services and #CraftTheIncredible with us!

As a Senior Specialist within the GBS Transformation & Enabling Services Team, you will support the Implementation Manager in ensuring business readiness and anchoring of new ways of working because of the SAP implementation.
You will take ownership of defined SAP rollout subprocesses and workstreams across GBS, ensuring structured planning, high-quality execution and effective stakeholder coordination within assigned scope.
You will be accountable for driving readiness, tracking progress, resolving operational dependencies and escalating risks within your scope, with increasing responsibility for leading specific subprocesses end-to-end as the rollout portfolio evolves.

Key Responsibilities:

• Rollout coordination across Compass phases:
  Take ownership of assigned rollout subprocesses across Design, Build/UAT, Cutover and Hypercare phases, ensuring clear plans, milestones, risks and dependencies are managed within scope,
  Drive day-to-day execution of selected deliverables with limited supervision, ensuring timely follow-up, quality of outputs and readiness for key decision points.
• Stakeholder engagement & communication:
  Act as primary point of contact for selected stakeholder groups, including end users, testers, process teams and operational teams, within assigned rollout scope,
  Closely collaborate with OCM and all Implementation Managers, ensuring messages, distribution lists and stakeholder inputs are accurate and relevant.
• Change, training & adoption readiness:
  Drive engagement of super users and end users in UAT and cutover readiness activities,
  Support planning iof training sessions and track completion, feedback and learning needs.
• Cutover & operational readiness:
  Drive business alignment to the cutover plan by helping operational teams understand upcoming activities, resource impacts, and execution expectations,
  Monitor execution readiness across business teams, capturing feedback, risks, and support needs throughout cutover and early hypercare.
• Governance, reporting & documentation:
  Own selected governance routines, trackers, action logs and status updates, ensuring data accuracy, transparency and timely escalation of risks and decisions,
  Prepare clear reporting inputs, meeting materials and decision-support documents for Implementation Manager and leadership forums.
• Continuous improvement & IM capability building:
  Identify inefficiencies in rollout ways of working and independently propose improvements to templates, governance routines and coordination practices,
  Contribute to scalable Implementation Management practices by documenting reusable approaches and embedding lessons learned into future waves,
  Deliver assigned rollout milestones on time, with agreed deliverables completed to the expected quality,
  Maintain accurate and up-to-date readiness plans, status reports, RAID logs, action trackers, and meeting materials,
  Proactively identify, track, and drive resolution of dependencies, actions, risks, and issues, escalating blockers when required,
  Build and maintain strong engagement with super users, testers, and operational teams throughout the rollout lifecycle.

Required Experience and Qualifications:

• Bachelor / Master Degree in Finance, Business or IT,
• 3–5 years of experience in a GBS/SSC environment,
• Fluent Polish and English language skills,
• Advanced knowledge of Microsoft Office, preffered knowledge of JIRA, preferably knowledge of Microsoft Dynamics AX, SAP or similar ERP system,
• Previous exposure to projects, process improvements, transformations or implementations is welcome,
• Interest in developing project management competencies and taking ownership of assigned initiatives,
• ERP/SAP implementation experience will be an advantage,
• Strong coordination, communication and stakeholder management skills,
• Strong organizational and coordination skills,
• Ability to build effective working relationships with stakeholders across the business,
• Proactive mindset and willingness to take ownership of assigned activities,
• Interest in transformation, process improvement and project-related initiatives, eagerness to develop project management capabilities and grow within a transformation environment,
• Ability to adapt to changing priorities in a dynamic, international setting.

Our Offer:

• Cooperation based on an employment contract with a basic salary and a real achievable annual bonus,
• Hybrid work model (2 days of onsite work a week from the office located in Warsaw on Domaniewska 28 street, parking available upon reservation),
• Flexible working hours (start between 7:00 AM and 10:00 AM; finish between 3:00 PM and 6:00 PM),
• Support for professional competence development (including co-financing of the cost of exams, courses and ACCA membership),
• PREMIUM package of Medicover medical including dental care,
• Generali life insurance,
• Medicoversport card,
• Cafeteria program on the My Benefit platform,
• Additional days off for birthday, health check-up,
• Very attractive discounts on PANDORA products,
• Subsidy for "home office" equipment,
• Employee Pension Plans (PPE),
• Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies),
• Employee Recommendation Program.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. #LI-MP2