Senior Solutions Engineer: Data, Calculations & SaaS

CaptivateIQ, Inc.; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

CaptivateIQ, Inc. is seeking a Senior Technical Solutions Consultant to join our Global Support team in Poland. You will own complex issues involving data modeling, calculations, configurations, integrations, and product functionality, helping customers succeed and delivering lasting solutions.

You will mentor peers, collaborate with Engineering and Product, and drive improvements. The role requires strong technical, analytical, and communication skills, with the ability to work EU, US East, or

Qualifications

• 5+ years in a technical, customer-facing role with B2B SaaS, data modeling, calculations, reporting, or configurable business logic.
• Hands-on experience with complex datasets, data structures, joins, unions, and transformations.
• Proficiency in Excel or similar spreadsheet tools with advanced formulas and data manipulation.
• Excellent analytical and problem-solving skills with the ability to work independently.
• Strong written and verbal communication skills and ability to explain complex concepts clearly.
• Experience collaborating cross-functionally to improve processes, tools, or customer experiences.

Responsibilities

• Develop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to troubleshoot complex issues.
• Own and resolve complex customer issues requiring in-depth technical investigation and cross-team collaboration.
• Evaluate customer data models, calculation logic, and data flows to identify gaps and inconsistencies.
• Communicate investigation progress and resolutions clearly to customers and internal teams.
• Partner with Product, Engineering, and Customer Success to identify recurring issues and drive improvements.
• Lead or contribute to initiatives that enhance support processes, tools, and knowledge sharing.
• Ability to work a scheduled shift aligned with European, US Eastern, or US Pacific business hours as part of a global Support team.

Skills

5+ years experience in tech SaaS

Data modeling

Complex calculations

Formulas & reporting

Configurable business logic

Analytical thinking

Cross-functional collaboration

Strong communication

Tools

Anaplan

Power BI

Excel

SQL

Job description

CaptivateIQ, Inc. is seeking a Senior Technical Solutions Consultant to join our Global Support team in Poland. You will own complex issues involving data modeling, calculations, configurations, integrations, and product functionality, helping customers succeed and delivering lasting solutions.

You will mentor peers, collaborate with Engineering and Product, and drive improvements. The role requires strong technical, analytical, and communication skills, with the ability to work EU, US East, or