Senior Data & Calculations Solutions Consultant

CaptivateIQ, Inc.; Kraków; On-site; PLN 180,000 - 300,000; Full time

Job summary

CaptivateIQ, Inc. is seeking a Senior Technical Solutions Consultant to join our Global Support team in Kraków. You’ll own complex technical challenges across the platform, from data modeling to calculations, and partner with customers to deliver lasting solutions.

You’ll mentor peers, collaborate with Engineering and Product, and help scale support processes while aligning with European business hours. Strong analytical and communication skills are essential.

Qualifications

• 5+ years in technical, customer-facing roles for B2B SaaS.
• Experience with data modeling, calculations, or configurable business logic.
• Strong communication and analytical skills.

Responsibilities

• Develop platform expertise to troubleshoot complex issues.
• Own and resolve customer problems requiring in-depth investigation.
• Evaluate data models and calculation logic for accuracy.
• Communicate progress and resolutions clearly to customers.
• Collaborate with Product, Engineering, and Customer Success to drive improvements.
• Improve support processes, tools, and knowledge sharing.

Skills

B2B SaaS experience

Data modeling

Complex calculations

Analytical thinking

Customer-facing communication

Tools

Power BI

Excel

SQL

Job description

CaptivateIQ, Inc. is seeking a Senior Technical Solutions Consultant to join our Global Support team in Kraków. You’ll own complex technical challenges across the platform, from data modeling to calculations, and partner with customers to deliver lasting solutions.

You’ll mentor peers, collaborate with Engineering and Product, and help scale support processes while aligning with European business hours. Strong analytical and communication skills are essential.