Senior ServiceNow Developer - Gdansk

Arla Foods Deutschland GmbH; Województwo pomorskie; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading dairy company is seeking a Senior Specialist - IT II to drive technological innovation with the ServiceNow platform. You will play a crucial role in enhancing platform capabilities, ensuring service quality in a complex FMCG environment, and collaborating with global teams. Candidates should have over 5 years of experience in ServiceNow and strong stakeholder management skills. The role is based in Poland and offers a proactive work environment focused on digital transformation.

Benefits

Professional development opportunities

Collaborative work environment

Commitment to sustainability

Qualifications

• 5+ years of experience working with and developing the ServiceNow platform.
• Solid understanding of the ITIL framework and familiarity with Agile methodologies.
• ServiceNow Certified System Administrator (minimum requirement).
• Proven stakeholder management skills in a global environment.

Responsibilities

• Maintain and upgrade the platform twice a year.
• Provide 2nd level support via the IT Service Desk.
• Resolve complex incidents as a trusted advisor.

Skills

ServiceNow expertise

ITIL knowledge

Agile methodologies

Stakeholder management

Strong communication

Problem-solving skills

Education

Bachelor's or Master's in Information Systems, Computer Science, Engineering, or Business

Tools

ServiceNow

Job description

Overview

Are you ready to take a central role in driving technological innovation and process optimization with the ServiceNow platform at Arla? We are looking for a proactive and solution-oriented ServiceNow Senior Specialist to support our digital transformation journey by developing and enhancing platform capabilities, collaborating with stakeholders, and ensuring high-quality service delivery in a complex FMCG environment. If you thrive in a fast-paced setting where expertise, collaboration, and continuous improvement are key to success, this role is for you.

“As a Senior Specialist, you will translate business needs into scalable ServiceNow solutions and collaborate with stakeholders to enhance and support key modules across the platform.” says Dorte Brit Lau Malling, Senior IT Manager.

How You Will Make an Impact

As a Senior Specialist, you will play a pivotal role in shaping Arla’s digital landscape, securing stability, high quality support and future optimization. You will join a team based in Denmark and Poland with stakeholders around the world.

Your key responsibilities include maintaining and upgrading the platform twice a year, providing 2nd level support via the IT Service Desk, and resolving complex incidents. Acting as a trusted advisor, you’ll offer expert guidance to the business while collaborating with internal and external specialists. You’ll also support your team by sharing knowledge and driving continuous improvement.

Additional ServiceNow specialization tasks

• Collaborate closely with the Agile Release Train by participating in PI Plannings and Agile ceremonies, and contribute to business roadmaps by keeping stakeholders informed about upcoming releases and new features.
• Mentor colleagues on technical aspects of the ServiceNow platform and support training and tool enablement in collaboration with specialists.
• Build strong relationships with both customers and vendors to understand their needs and ensure solutions are aligned accordingly.
• Work in close partnership with other departments to promote alignment, knowledge sharing, and adherence to best practices for solution maintenance.
• Drive continuous improvement in architecture and support process optimization within the area.

What Will Make You Successful

Success in this role requires strong technical knowledge within ServiceNow and the ability to manage complex flows in a global setting. Your ability to foster collaboration, deliver on time, and drive continuous improvement will be key.

We are looking for someone who has:

• 5+ years of experience working with and developing the ServiceNow platform
• Solid understanding of the ITIL framework and familiarity with Agile ways of working (SAFe)
• ServiceNow Certified System Administrator (minimum requirement)
• Strong business acumen and thorough understanding of business processes
• Proven stakeholder management skills and ability to thrive in a global environment
• Detail-oriented with the ability to maintain a broad overview
• Strong communicator with a focus on building positive relationships
• Persistent, diplomatic, and comfortable challenging the status quo when needed

What We Offer

At Arla, we are committed to your professional development and internal career advancement. You will be part of a collaborative and innovative work environment that values growth, teamwork, and impact. As a market leader, we produce nutritious, household-favorite brands in a sustainable way that benefits our customers, farmer-owners, and the world.

Would You Like to Join Us?

If you are ready to take on this exciting leadership opportunity, we encourage you to apply as soon as possible. We will process applications on a rolling basis and close the recruitment once we find the right candidate.

For additional information, please email Senior Manager Dorte Brit Lau Malling ([e-mail]).

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We are passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

Ref.: 102656

Description

Job ID

41001444

Job Title

Senior Specialist - IT II

Job Function

Information Technology

Job Family

Specialist

Job Level

8

• Acts as experts within the organization contributing to the development of new products, systems, standards and/or processes within a particular discipline or function.
• Responsible for implementing of the organization´s policies/processes and to ensure that the area complies with internal and external standards.
• Manages projects/processes with limited oversight from manager and coach, review and delegate work to more junior specialists.
• Influences senior management or stakeholders\' decisions to ensure optimal outcomes.

Key responsibilities

• Works with complex tasks and a large variation in tasks.
• Appreciates and understands diverse business needs, whilst demonstrating strong solution insight and technical skills.
• Executes the technical/functional implementation, presents ideas and interact with the business and IT stakeholders across all organisational levels in a professional manner.
• In a development context: works with complex tasks and balance business needs, solution constraints, quality, user experience, cost and operational efficiency & stability in a constructive manner; combines strong overview of solution(s) with deep understanding of all critical parts of the solution(s), both from a technical and business process point of view; leads estimates of development part of features and stories; acts as role model for how IT specialists work/behave and trains/guides less experienced colleagues; communicates clearly and efficiently with business and IT stakeholders across most organisational levels; converts complex technical contents into easily understood messages; acts as trusted advisor for business stakeholders and users to ensure that Arla gets maximum value from the use of the solution(s); identifies and drives improvement to the way Arla IT works.
• In an operations context: handles high complexity and takes business requirements and IT efficiency into consideration; assesses tasks with the right balance between detail and "helicopter" perspective; drives the solution of tasks and projects that span more than one technical area; acts as exceptional role model and develops self and others; acts as trusted advisor of IT solutions for management level; builds positive relationships both within IT and the business; drives continuous improvement; drives IT efficiency initiatives; vendor management including performance review; acts as subject matter expert that creates direction and adds ambition.

Educational background

• Education at Bachelor or Master level within Information Systems, Computer Science, Engineering, Business or similar. Alternatively, solid work experience with relevant business processes or technologies.
• 5+ years of relevant experience and/or strong business process knowledge.