Senior Salesforce Business Analyst

EPAM Systems, Inc.; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Employee stock purchase plan

Career development

Job summary

EPAM Systems, Inc. in Poland seeks a Senior Salesforce Business Analyst to translate business requirements into actionable Salesforce solutions, lead discovery sessions, and manage stakeholder engagement across Salesforce implementation projects.

You will document user stories, flows, rules, and processes, update design documents, and present solutions to technical and non-technical audiences. Fluency in English and strong communication are essential.

Qualifications

• Translate business requirements into user stories and functional documentation.
• Lead discovery sessions and document requirements, including flows, rules and processes.
• Manage stakeholder expectations and change impacts throughout the project.
• Ensure requirements traceability and reuse planning considering regulatory and business rules.

Responsibilities

• Translate business requirements and approve user stories according to Definition of Ready.
• Lead discovery sessions and document requirements (user stories, flows, rules).
• Update functional documentation and user guides by gathering information from requirement docs, Salesforce, and issue tracking systems.
• Plan for requirements reuse and assess regulatory requirements and business rules.
• Communicate risks and impacts clearly and offer options to manage them.
• Present solutions to both technical and non-technical audiences and explain changes to processes.

Skills

User stories

Discovery sessions

Stakeholder management

Traceability

Salesforce

Issue tracking

Documentation

English communication

Tools

Jira

Confluence

CPQ

Job description

We are looking for a Senior Salesforce Business Analyst to translate business requirements into actionable solutions, lead discovery sessions, and manage stakeholder engagement across Salesforce implementation projects. The ideal candidate will bring strong analytical skills, technical documentation expertise, and the ability to communicate effectively with senior client stakeholders on a daily basis.ResponsibilitiesTranslate business requirements and approve user stories according to client's Definition of ReadyDetermine a BA approach, gain needed stakeholder and team buy-in, and measure the effectiveness of the approach chosenWork proactively toward deliverable goals and objectivesUpdate functional documentation, including Functional Design Documents and User Guides, by independently gathering information from requirement documents, user guides, Salesforce, and issue tracking systemsLead discovery sessions for new requirements and document them accordingly, including user stories, flows, rules, and processesPlan for requirements reuse, considering regulatory requirements, business rules, and business processesCommunicate risks and impacts of changes clearly and provide options to manage and mitigate themPresent solutions to the appropriate audience, including changes to current processes and ways of working, and explain why a change to a system, process, or capability is neededManage stakeholder expectations and engagement throughout the project lifecycleTrace solution requirements backwards and forwards and organize traceabilityBuild trust with stakeholders and protect the team's reputationTrack, communicate, and proactively follow up on issues in priority orderRequirementsProficiency in translating business requirements into user stories and functional documentationExperience in leading discovery sessions and documenting requirements, including user stories, flows, rules, and processesSkills in stakeholder management, including communicating expectations, risks, and change impactsUnderstanding of requirements traceability and reuse planning, considering regulatory requirements and business rulesFamiliarity with Salesforce and issue tracking systems for independent research and documentationCompetency in presenting solutions to technical and non-technical audiencesCapability to write technical and functional documentation and communicate daily with senior client stakeholders in EnglishNice to haveBackground in CPQExperience in identification of business opportunitiesWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.