Senior Product Support Analyst with German

Infor; Wrocław; On-site; PLN 42,000 - 64,000; Full time

Job summary

Infor in Wroclaw is seeking a Customer Support professional to resolve client questions about the ERP software, focusing on product functionality, via telephone or Internet. The role emphasizes communication with customers and cross-functional collaboration.

Responsibilities include issue analysis, documenting findings, and coordinating with Development and Project Managers. Knowledge base maintenance and occasional involvement in special projects are expected.

Qualifications

• German (C1) language proficiency.
• English (B2) language proficiency.
• Strong communication skills.
• Excellent analytical abilities.
• Affinity for technical know-how.

Responsibilities

• Serve as support liaison between the company and customers.
• Analyze and resolve reported issues, including replication in internal systems.
• Communicate with Development and other departments as needed.
• Participate in special projects or teleconferences with customers on request.
• Maintain the Support knowledge base.

Skills

German C1

English B2

Communication skills

Analytical skills

Technical know-how

Tools

ERP system

Job description

Description

Resolves clients' questions and problems on use of software product (ERP system in area automotive) over the telephone or Internet focusing on product functionality.

Department

Customer Support

Location

Wroclaw

Responsibilities

• Serve as support liaison between company and customer as well as document issue analysis in required tracking system
• Analyze and resolve reported issues (the process includes checking it directly on customer´s end and reproducing in internal system)
• Communicate with Development and other departments (i.e. project managers) whenever necessary
• Upon request participate in special projects or teleconferences with customer
• Maintain Support knowledge base

Basic Qualifications

• very good or good command of German (C1)
• very strong communication skills
• great analytical skills
• affinity for technical know-how
• very good or good command of English (B2)
• readiness to speak to customers via telephone (no incoming calls, but often clarification with the customer on the phone is needed)

Preferred Qualifications

• knowledge of automotive processes
• experience with ERP system
• experience in Support

Equal Opportunity Statement

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.