German-Speaking ERP Support Analyst (Automotive)

Infor; Wrocław; On-site; PLN 42,000 - 64,000; Full time

Job summary

Infor in Wroclaw is seeking a Customer Support professional to resolve client questions about the ERP software, focusing on product functionality, via telephone or Internet. The role emphasizes communication with customers and cross-functional collaboration.

Responsibilities include issue analysis, documenting findings, and coordinating with Development and Project Managers. Knowledge base maintenance and occasional involvement in special projects are expected.

Qualifications

• German (C1) language proficiency.
• English (B2) language proficiency.
• Strong communication skills.
• Excellent analytical abilities.
• Affinity for technical know-how.

Responsibilities

• Serve as support liaison between the company and customers.
• Analyze and resolve reported issues, including replication in internal systems.
• Communicate with Development and other departments as needed.
• Participate in special projects or teleconferences with customers on request.
• Maintain the Support knowledge base.

Skills

German C1

English B2

Communication skills

Analytical skills

Technical know-how

Tools

ERP system

Job description

Infor in Wroclaw is seeking a Customer Support professional to resolve client questions about the ERP software, focusing on product functionality, via telephone or Internet. The role emphasizes communication with customers and cross-functional collaboration.

Responsibilities include issue analysis, documenting findings, and coordinating with Development and Project Managers. Knowledge base maintenance and occasional involvement in special projects are expected.