Senior Product Manager - Business Client Onboarding (Worldwide/Remote)

ZEN; Kraków; Remote; EUR 80,000 - 120,000; Full time

Job summary

Join a leading financial app as a Senior Product Manager responsible for the seamless onboarding of business clients. In this remote role, you will design user-friendly experiences that meet regulatory standards, enhance conversion rates, and foster collaboration across teams. Enjoy competitive salary, flexible work conditions, and growth opportunities while making a real impact on user experience.

Benefits

Private medical healthcare

Internal and external training opportunities

Flexible working conditions

Qualifications

• 4+ years of product management experience in fintech or financial services.
• Experience with KYB, onboarding, or risk decisioning is a plus.
• Proven success in regulated environments.

Responsibilities

• Own the onboarding experience from sign-up to activation.
• Identify and address friction points to improve conversion.
• Collaborate with multiple teams to enhance user onboarding.

Skills

Analytical skills

Data-driven decision-making

Excellent communication

Stakeholder management

User experience improvement

Self-starter

Job description

Senior Product Manager - Business Client Onboarding (Worldwide/Remote)

Remote

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

Join us as a Senior Product Manager responsible for the Business Client Onboarding area and help us design and develop products that ensure our users a fast, secure, and seamless start to using our services.

Your Mission

Design and scale seamless onboarding experiences for business clients joining our Multicurrency Account and Payment Gateway products. You’ll drive high-conversion, low-friction KYB flows that meet regulatory standards and delight users from day one.

What You’ll Do:

• Own the onboarding experience for business clients – from sign-up to successful activation.
• Improve conversion and reduce drop-offs by identifying and addressing friction points.
• Automate manual processes in KYB and risk evaluation, improving speed and efficiency.
• Collaborate with Risk, Compliance, Ops, Engineering, and Design to deliver onboarding that’s user-first and compliant.
• Validate new features through testing and feedback.
• Coordinate cross-team delivery and oversee successful launches.

We’re Looking for Someone Who Has

• 4+ years of product management experience, ideally in fintech or financial services.
• Exposure to KYB, onboarding, or risk decisioning (nice to have).
• Track record of improving user experience in complex or regulated environments.
• Strong analytical skills; data-driven decision-making.
• Excellent communication and stakeholder management.
• Self-starter who thrives in fast-paced, cross-functional teams.
• Based in the EU, with availability for quarterly travel to Poland (covered as business delegation).

Work in an environment where innovation and effectiveness truly matter.

Competitive salary and flexible working conditions.

Private medical healthcare.

Internal and external training opportunities.

If you want to have areal impact on the experience of thousands of users and work with committed teams in an environment that values ownership, transparency, and pace – apply today!