Senior Operations Specialist for SAP CoE

Hitachi Vantara Corporation; Kraków; Hybrid; PLN 240,000 - 320,000; Full time

Job summary

A global technology leader is seeking a senior professional for their SAP Center of Expertise in Kraków, Poland. This role involves managing stakeholder relationships, overseeing onboarding processes, and ensuring organizational accuracy. Candidates should possess strong IT skills, proven leadership experience, and fluent English. The position offers remote or hybrid work options and opportunities for professional growth.

Benefits

Contract of employment

Holistic range of competitive benefits

Training budget & training platform

Qualifications

• Proven leadership skills in managing small teams.
• Strong IT skills in relevant technologies.
• Fluent in English with excellent communication.

Responsibilities

• Manage onboarding and offboarding of resources.
• Ensure accuracy in organizational assignments.
• Coordinate SAP CoE relevant meetings.

Skills

Stakeholder management

Organizational skills

Analytical skills

Leadership skills

Communication skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Exchange

SharePoint

Power BI

Job description

Description

Hitachi Energy SAP Center of Expertise (CoE) was established in August 2024 as the next chapter of Reiwa (the SAP 4/HANA global transformation program).

In SAP CoE’s structure, which makes up a team of 1000+ employees, there are: Product, Service Management, Project Management, Technology, Data Management, and Support Teams.

To extend the capability of Operations in SAP CoE Support, we are looking for a senior professional to help CoE in administrative responsibilities from organizational SharePoint management, through resources onboarding and offboarding to reporting and other processes support.

This is a great opportunity to extend project and stakeholder management skills, IT skills, and grow into different roles such as project and service management roles or leadership roles.

How you will make an impact

• Stakeholder management: Onboarding and offboarding of all internal and external resources belonging to the SAP CoE organization within the agreed SLA; ensuring high-quality onboarding by providing and maintaining onboarding-related material, documentation, processes description; close collaboration with HR and IT Teams for smooth E2E process steps delivery; tools access management.

• Quality Assurance: Ensuring correctness of key organizational assignments for all onboarded resources, i.e., cost center, management layers, legal entities, and all other details to maintain the real-time database of resources (single source of truth) in close collaboration with Controlling, HR, Sourcing, and Procurement teams assignment. Weekly, monthly, and quarterly quality checks ensuring the resources (as per assignments) within the organization are correct (HR, AD accounts, Product group checks, HiNext managers assignments, etc.).

• Operational process improvements: Lessons Learned.

• Risk management: Manage Risk, Issues & Dependencies (RAID log).

• Administration & communication tasks: Planning, managing absence tracker & relevant communication.

• KPIs and progress reporting: Track Key Performance Indicators and provide regular reports on operational performance of the team as well as the overall organization within its areas: Product, Release Management, Testing, Training, Data, Project Management, and Service Management.

• Operational tasks: Org charts maintenance, DLs maintenance, Mailboxes daily management, SharePoint management, Document Management System management (xECM).

• Internal meetings coordination: SAP CoE relevant meetings preparation and hosting.

Your background

• Education and experience: Bachelor’s degree or equivalent required. Strong IT skills (MS Office, Exchange, SharePoint, Power BI).

• Soft skills: Proven leadership skills in managing small teams, including talent management, growth planning, performance management. Ability to generate new ideas and challenge the status quo, strong analytical skills, capable of identifying and addressing challenges proactively. Excellent organizational skills with the ability to work under pressure and manage deadlines. Ability to work with multiple stakeholders and at different levels of the organization.

• Language skills: Fluent in English language and good interpersonal, networking, collaboration, and communication skills.

• Additional skills: Certification in the area of Project management (PMI), Service Management (ITIL), Lean Methodologies (Six Sigma) are an asset.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

• About Hitachi: http://www.hitachienergy.com/

We offer:

• Contract of employment

• Work model: remote

• Work model: hybrid or remote depends on location

• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.

• Growth possibility: training budget & training platform, changing role within the organization

• Possibility to gain experience in an international environment

• Possibility to work for an industry leader in green energy solutions

Recruitment process:

• Cv review - please apply in English

• Screening with recruiter

• Meeting with manager 2x

• Offer

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