Senior Microsoft Dynamics 365 Functional Consultant

Capgemini; Poland; Hybrid; PLN 170,000 - 250,000; Full time

Benefits offered by this job

Private medical care

Hybrid working model

Training tracks on NEXT platform

Home office package

Job summary

Capgemini is seeking a Senior Microsoft Dynamics 365 Functional Consultant in Poland to bridge business aims and technical delivery. You will shape scalable Dynamics 365 and Power Platform experiences, from workshops to backlog ownership on global client programs.

You will lead requirements gathering, design future-proof solutions with architects, and guide product owners in agile delivery, ensuring alignment with long-term client strategy and value creation.

Qualifications

• Hands-on Dynamics 365 (Contact Center/Sales/Service) and Power Platform experience.
• Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences
• Able to translate business requirements into process designs and data models following Microsoft best practices
• Experienced in Agile delivery - sprint planning, backlog management, and writing well-structured User Stories
• Engage and influence stakeholders at all levels, from operational teams to C-suite
• Microsoft certifications related to Dynamics 365 (MB-210, MB-230)

Responsibilities

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
• Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities
• Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
• Advise on the right balance between configuration, customization, and AI-driven automation
• Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy

Skills

Dynamics 365

Power Platform

Copilot Studio

AI Builder

Agile delivery

Stakeholder management

Client facing

MB-210/MB-230

Education

Microsoft certifications MB-210/MB-230

Tools

Copilot Studio

AI Builder

Job description

Your role

As a Senior Microsoft Dynamics 365 Functional Consultant, you are the bridge between business ambition and technical delivery. You shape solutions that fit clients' long-term goals by translating complex needs into intelligent, scalable Dynamics 365 and Power Platform experiences. Your influence spans stakeholder workshops to backlog ownership - directly impacting how global organizations transform their customer-facing operations.

Your project

Capgemini's Digital Customer Experience (DCX) practice delivers intelligent, human-centered solutions for global enterprises and public sector organizations. You'll work in empowered Agile squads, owning the end-to-end lifecycle of business applications - from architecture to deployment - in a culture built on feedback and continuous learning.

Your tasks

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
• Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities
• Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
• Advise on the right balance between configuration, customization, and AI-driven automation
• Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy

Your profile

• Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform - including out-of-the-box capabilities, limitations, and licensing
• Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences
• Skilled in translating business requirements into process designs and data models following Microsoft best practices
• Experienced in Agile delivery - sprint planning, backlog management, and writing well-structured User Stories
• Able to engage and influence stakeholders at all levels, from operational teams to C-suite
• Strong client‑facing skills - building lasting relationships, facilitating workshops, and navigating complex organizational dynamics
• Analytical and adaptable, with an eye for identifying business transformation opportunities beyond the immediate scope
• Microsoft certifications related to Dynamics 365 (e.g., MB-210, MB-230)

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and training.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com