Senior Linux Server Support Specialist room

b2bnetwork; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

b2bnetwork in Warsaw is seeking a Senior Server Support Specialist to boost server support and drive improvements in collaboration with the Server Engineering team and external consultants. The role focuses on reducing major incidents, optimizing resources, and enhancing support for IT operations and development teams.

Ideal candidates have 5+ years managing large RHEL/Unix estates, expertise with RedHat Satellite, GCP, Ansible and Terraform, and strong English skills (B2/B2+).

Qualifications

• 5+ years managing hundreds of RedHat Enterprise Linux (RHEL) and Unix servers in enterprise environments.
• Experience with management and deployment tools, specifically RedHat Satellite.
• Strong understanding of Google Cloud Platform (GCP) technologies and compute operations, with a focus on automation, analysis, modification, and testing of cloud services.
• Ability to design, build, implement, and maintain automation (e.g., Ansible, Terraform) to optimize GCP cloud spend, identify and remediate security risks, and safeguard compliance across the platform.
• Experience in identifying, verifying, and remediating inconsistent configurations across hybrid-cloud environments.
• Familiarity with modern management and monitoring tools tailored for RedHat/Unix ecosystems and GCP infrastructure.
• Highly skilled at daily server management (diagnosing and troubleshooting RedHat/Unix issues, responding to major incidents, quickly restoring services, and delivering technical consultation to other units).
• Proficiency in English, spoken and written (at least B2 level).
• Previous experience in a financial institution or highly regulated environment is a strong asset.

Responsibilities

• Lead server support initiatives to reduce incident numbers and durations.
• Collaborate with Server Engineering and external teams on governance, security, architecture and design.
• Focus on automation, resource optimization and improving support for IT operations and development teams.

Skills

Automation

Analytical thinking

Team player

English proficiency

Tools

RedHat Satellite

JIRA

Confluence

ServiceNow/Remedy

VMware

Job description

We are looking for a Senior Server Support Specialist in Warsaw to improve server support. He will get the chance to work in a team of over a dozen employees and external consultants to drive client servers support.

In this position, he will be collaborating closely with the Server Engineering team (governance, security, architecture & design) running projects & defining infrastructure’s future, as well as the external company doing most of the daily support operation work from India. He will focus on reducing the number and duration of major incidents, resource optimization (people's work, servers, licenses, etc.), and improving support for other teams doing IT operation and development.

To succeed in this role, he should be:

• Result-oriented, proactive in automation and optimization.
• Analytical, accurate, and taking care of details while caring for quality.
• Accountable, taking ownership and delivering results.
• Collaborative, with a strong team-player approach.

He don't have to meet all requirements to be a great candidate, but here is what we value:

• Experience: Minimum 5 years of experience in managing at least a few hundreds of RedHat Enterprise Linux (RHEL) and Unix servers in enterprise environments.
• Platform Management: Practical experience with management and deployment tools, specifically RedHat Satellite.
• Cloud & Virtualization: Strong understanding of Google Cloud Platform (GCP) technologies and compute operations, with a focus on automation, analysis, modification, and testing of cloud services.
• Automation & FinOps: Ability to design, build, implement, and maintain automation (e.g., Ansible, Terraform) to optimize GCP cloud spend, identify and remediate security risks, and safeguard compliance across the platform.
• Configuration Integrity: Experience in identifying, verifying, and remediating inconsistent configurations across hybrid-cloud environments.
• Monitoring & Tools: Familiarity with modern management and monitoring tools tailored for RedHat/Unix ecosystems and GCP infrastructure.
• Daily Operations: Highly skilled at daily server management (diagnosing and troubleshooting RedHat/Unix issues, responding to major incidents, quickly restoring services, and delivering technical consultation to other units). JIRA, Confluence, ServiceNow/Remedy or similar.
• IT Governance: Skilled at planning and controlling IT operations (defining, creating, and ensuring standard operating procedures; ensuring compliance with Engineering and Cybersecurity policies; patching, upgrading, hardening, and monitoring).
• Language: Proficiency in English, spoken and written (at least B2 level).
• Industry Context: Previous experience working within a financial institution or a highly regulated environment is a strong asset.

Nice-to-have knowledge and experience

• Experience in managing other Unix OS-es: Solaris, AIX, IBMi. Veritas Cluster Administration.
• Practical experience with VM support under VMware environment.