Senior IT Cost and Contracts Manager

HSBC Holdings plc; Kraków; On-site; PLN 226,000 - 279,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup reimbursement

Cafeteria platform

Employee assistance program

PPK scheme contributions

Corporate events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking a Senior IT Cost & Contracts Manager (GCB4) to lead the IT commercial/contract management function. You will oversee contract lifecycle, cost submissions, and governance while partnering with Technology and Procurement to achieve optimal commercial outcomes.

Role requires multi-geography collaboration, strong negotiation, and strategic financial oversight with a focus on cost reduction and robust controls. Occasional travel may be involved.

Qualifications

• Experience in vendor, cost and commercial management including cost reduction/optimization programmes.
• Good understanding of procurement sourcing and category management principles.
• Awareness of IT infrastructure platforms/technologies and IT vendor management policies.
• Knowledge of IT global delivery models and future roadmap.
• Ability to work in multi-geography, culturally diverse and time-zone separated roles.
• Excellent communication skills and ability to influence at all levels.
• Analytical with problem solving capabilities.

Responsibilities

• Shape and deliver sub-function strategy for IT commercial/contract management.
• Lead global commercial initiatives and manage change across Technology and Procurement.
• Ensure timely contract renewals with governance and approvals.
• Collaborate with Technology and Procurement to optimize volumes and value.
• Maintain contract databases and enhance spend transparency and reporting.
• Build strong governance around internal controls and regulatory requirements.
• Develop business cases with benefits realization and alignment to strategy.
• Foster stakeholder relationships and support cross-business collaboration.

Skills

Vendor management

Cost optimization

Procurement

IT infrastructure

Global delivery

Cross-cultural collaboration

Communication

Analytical thinking

Job description

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Senior IT Cost & Contracts Manager roles at GCB4 level will have a key role in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with business managers, category managers and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.
In this role, there will be specific responsibility for managing the contract lifecycle from an IT perspective for several specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.
Candidate should be commercially aware with expertise in cost or commercial management, sourcing, category management, contract management or contract management and shall be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.

What you’ll do

• MShape and deliver sub-function strategy: Develop and drive the IT commercial/contract management sub-function strategy, feeding into the wider IT strategy.
• Lead sustainable growth and change: Lead global joint commercial initiatives and facilitate change through clear communication, preparation, and disciplined implementation across Technology and Procurement.
• Drive contract renewals and governance: Ensure contracts are renewed on time, with appropriate review, approvals, cost-management governance, and stakeholder signoffs.
• Optimise commercial outcomes: Partner with Technology teams, Procurement, and suppliers ahead of renewals/purchases to optimise volumes, challenge demand/requirements, and secure best value.
• Strengthen MI and spend transparency: Support and enhance management information, including contract database integrity and third-party spend reporting to enable better decision-making.
• Own risk, compliance, and controls: Embed a strong internal control environment, promoting a risk-aware culture and ensuring adherence to relevant policies/standards (e.g., FIMs/GSMs) and external regulatory requirements.
• Build robust business cases and benefits realisation: Define targeted benefits for initiatives and develop detailed business cases (investment, financial/non-financial benefits, strategic alignment), tracking outcomes and value delivered.
• Lead stakeholder management and teamwork: Build trusted relationships across Technology and Procurement, champion a customer/stakeholder-focused culture, influence decisions, and support team capability (including succession planning and cross-business collaboration).

What you need to have to succeed in this role

• Experience and proven track record in vendor, cost and commercial management including cost reduction / optimization programmes.
• Good understanding of procurement sourcing & category management principles and operation.
• Awareness of IT Infrastructure technical platforms / technologies, execution of IT vendor management policies.
• Good understanding of the IT global delivery model and future roadmap.
• Ability to work in a multi geography, culturally diverse and time-zone separated management role.
• Excellent communications skills and ability to influence and communicate at all levels of the organization.
• Analytical with the ability to understand and resolve problems.

What we offer

The pay range for this role is 20 242 PLN – 25 000 PLN (monthly, gross).

Additional car allowance in the amount of 4,786 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.