Senior Europe Contact Center Quality Analyst

LG Electronics Benelux; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Job summary

LG Electronics Benelux is seeking a highly analytical Europe Contact Center Quality Analyst to oversee and elevate service quality across our European contact center operations managed by outsourcing partners. The role ensures consistent standards, accurate performance measurement, and continuous improvement across the region.

You will partner with QA teams, provide independent assessment and coaching, support cross-functional process improvements, and help drive customer experience enhancements

Qualifications

• Bachelor's degree or higher.
• 10–15 years of experience in Quality Assurance, Quality Management, or Customer Experience.
• Experience in customer experience improvement initiatives.
• Strong reporting and analytical capabilities.

Responsibilities

• Oversee and enhance quality monitoring and auditing across outsourcing partners.
• Identify service gaps and drive improvement actions.
• Coach teams and trainers to implement corrective actions and performance plans.
• Collaborate with cross-functional stakeholders to improve processes and governance.

Skills

English & Polish

Data analysis

MS Office

Communication

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

LG Electronics Benelux is seeking a highly analytical Europe Contact Center Quality Analyst to oversee and elevate service quality across our European contact center operations managed by outsourcing partners. The role ensures consistent standards, accurate performance measurement, and continuous improvement across the region.

You will partner with QA teams, provide independent assessment and coaching, support cross-functional process improvements, and help drive customer experience enhancements