Senior Director, Product Security

Gainsight; Wrocław; Hybrid; PLN 346,000 - 379,000; Full time

Benefits offered by this job

Premium private medical care

Multisport Card

Flexible remote work options

Recharge Holidays

Job summary

Gainsight, the AI-driven customer success platform, is seeking a Senior Director, Product Security to lead the security strategy for our cloud-native SaaS. This hybrid role based in Poland reports to the Chief Security Officer and partners with Engineering, Product, and Infrastructure to embed Secure by Design across the development lifecycle.

You will grow a global product security team, advance threat modeling, improve SAST/DAST/SCA coverage, and drive risk remediation while communicating

Qualifications

• 15+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security.
• At least 8 years leading security organizations.
• Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.
• Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.
• Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.
• Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.
• Experience driving organization-wide vulnerability management and product risk remediation programs.
• Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.
• Experience building, mentoring, and leading high-performing Product Security teams.

Responsibilities

• Maturing the application security program.
• Increasing Test Coverage (% of Assets): the percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools.
• Security Gates Passed/Failed: the ratio of builds that are automatically blocked from deployment due to high-severity policy violations.
• Managing a global team of product security engineers.

Skills

Security leadership

Secure SDLC

Threat modeling

Cloud-native / SaaS security

Application security

API security

Security architecture

Kubernetes

Containers

Executive communication

Job description

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Director, Product Security to join our Security team reporting to the Chief Security Officer. This role is a hybrid role based out of Poland.

In this role, you’ll play a key role in embedding security into Gainsight's cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced, innovation-focused environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC, application and API security, and security leadership.

This role may require occasional travel (up to 10-25%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What You’ll Do:

• Maturing the application security program

• Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools

• Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.

• Managing a team of global team of product security engineer

What We’re Looking For:

• 15+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security, with at least 8 years leading security organizations.

• Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.

• Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.

• Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.

• Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.

• Experience driving organization-wide vulnerability management and product risk remediation programs.

• Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.

• Experience building, mentoring, and leading high-performing Product Security teams.

Nice-to-have skills:

• Experience securing AI/GenAI-powered products and platforms.

• Hands-on software engineering background with experience building distributed systems.

• Experience implementing security automation within modern CI/CD environments.

• Experience leading globally distributed Product Security teams.

• Security certifications such as CISSP, CSSLP, or GIAC certifications.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is PLN 31,000 - 34,000 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You’ll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [e-mail].

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.