Senior Delivery Manager - Insurance

EPAM Systems, Inc.; Kraków; Hybrid; PLN 200,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Multisport

Stock purchase plan

Relocation opportunities

Job summary

EPAM Systems, Inc. in Kraków seeks a Senior Delivery Manager to own client engagements end-to-end, from qualification through delivery and value realization.

You will orchestrate between Sales, Client Partners, Delivery, Solutions, and client leadership to convert commitments into high-quality execution and long-term partnerships. The role demands AI-enabled delivery leadership, hands-on governance, and deep insurance industry knowledge to shape large-scale engagements and drive AI-driven

Qualifications

• Heavyweight senior delivery leadership required with hands-on governance.
• Experience owning end-to-end engagements and P&L for large programs.
• Experience in AI-enabled delivery and insurance domain knowledge preferred.

Responsibilities

• Own engagement lifecycle from qualification to delivery and stabilization.
• Lead presales, RFP/RFI responses, and align SOWs with delivery plans.
• Build relationships with C-level clients and manage multi-team delivery governance.

Skills

Delivery leadership

P&L ownership

Executive engagement

AI in delivery

Strategy alignment

Job description

Join our team as a Senior Delivery Manager and take end-to-end ownership of client engagements, from opportunity qualification through successful delivery and value realization. Acting as the primary link and orchestration point between Sales, Client Partners, Delivery, Solutions, and client leadership, you will ensure commercial commitments are transformed into high-quality execution, long-term partnerships, and sustainable account growth. This role is ideal for a senior delivery leader who can combine commercial ownership, executive client engagement, hands-on delivery governance, and technology fluency with in-depth knowledge of the insurance industry.We are particularly seeking candidates experienced in the insurance domain, who understand the business, regulatory, and technical landscape of this sector and can apply that expertise from day one.The position offers the opportunity to shape large-scale engagements, influence account growth, and drive AI-enabled delivery improvements across complex client environments.ResponsibilitiesOwn the engagement lifecycle end-to-end — from opportunity qualification through delivery execution and stabilization — with full ownership of outcomes and P&L (revenue and profitability)Build trusted relationships with C-level executives (e.g., CTO, CIO), VPs or senior client stakeholders; lead governance, expectation management, and escalationsLead presales engagements and own RFP/RFI responses, partnering with Sales and Solution Architects to shape the engagement model, delivery approach, and feasibilityLead the deal-to-delivery transition, ensuring SOWs, commercial agreements and delivery plans are aligned and executableManage and grow a team of Delivery/Program Managers and Tech Leads — scaling from leading a single delivery team to overseeing a group of managersEstablish data-driven delivery governance (KPIs, reporting, escalation paths), mitigate risk and manage scope and commercial evolutionDrive AI adoption across delivery teams to improve SDLC efficiency and translate AI-driven gains into competitive RFP and proposal narrativesOversee architecture governance, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standardsRequirementsMinimum 8 years in IT services, consulting, or digital delivery, with a hands-on technology background (software engineering, solution architecture, or technology consulting) and visible technical focus in your management track record; technical certifications are a plusPractical, hands-on experience with AI in delivery — delivering AI-based solutions or driving AI adoption across the SDLC — with a native-AI mindset that strengthens RFP and proposal competitivenessFull ownership — not coordination — of mid- or large-scale engagements delivery, typically 40–50+ FTE and $5M+ in contract value, including full P&L accountability; experience scaling from leading one delivery team to managing a group of managersProven leadership — not support — in client engagement, delivery management and pre-sales — including direct ownership of RFP/RFI responses and proposal development — across complex, multi-stream deliveryFull ownership of MSAs, SOWs, commercial models, and delivery approaches, including scope, margin, and change management; experience with fixed-price or outcome-based models is very much desirableDirect, regular engagement with C-level/VP (or senior B-track) client stakeholders; strong commercial negotiation, CSAT ownership, and an account-growth mindset. From first handshake with the client to scaled deliveryEngagement governance, delivery orchestration and structured escalation management, with systems thinking that connects sales, delivery, and operationsWorking knowledge of solution architecture fundamentals and software engineering best practices (code quality, CI/CD, testing, tooling, architecture governance)Basic awareness of security and compliance standards relevant to IT delivery (data privacy, ISO/ITIL-aligned practices)Experience delivering solutions in the insurance sector (policy lifecycle, claims, underwriting, or distribution), with familiarity with relevant regulatory frameworks (e.g., Solvency II, GDPR, local insurance authority requirements) and exposure to legacy core systems and data modelsExcellent written and spoken English (B2+ as minimum, preferably C1+)We offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.