Senior Deal Desk Analyst

Cornerstone OnDemand; Kraków; Hybrid; PLN 102,000 - 164,000; Full time

Job summary

Cornerstone OnDemand in Kraków (Hybrid) seeks a Senior Deal Desk Analyst to partner with Sales, Finance, Legal, and Revenue Operations. You will structure strategic, high-value transactions, govern pricing, review non-standard terms, and manage executive exceptions to accelerate deal closures while protecting company interests.

The role emphasizes cross-functional collaboration, risk assessment, and process improvements to scale commercial operations in a fast-paced SaaS environment.

Qualifications

• 3–5 years in Deal Desk or related operations (Sales Operations, Revenue Operations, Sales Support)
• Experience with Salesforce CRM; CPQ experience preferred
• Experience with Tackle.io and Cloud Marketplaces (Azure, AWS, GCP) preferred
• Strong understanding of sales transaction workflows, pricing approvals, quoting processes, and operational controls
• Excellent written and verbal communication in English

Responsibilities

• Lead end-to-end review of complex, strategic, non-standard transactions.
• Partner with Sales on deal structuring, packaging, pricing strategies, and negotiation support.
• Evaluate discounts, terms, and financial implications to ensure margin objectives.
• Coordinate cross-functional reviews with Legal, Finance, Revenue Recognition, Product, Services, and executives.
• Assess risk with non-standard terms, billing arrangements, and commercial exceptions.
• Provide recommendations and guided approvals for executive exceptions.
• Support revenue recognition and billing feasibility reviews.
• Analyze transactional and pipeline trends to improve forecasting and decision-making.
• Drive process improvements, governance, and best practices to reduce commercial risk.
• Assist with CPQ guidance during peak periods while maintaining deal support focus.

Skills

Analytical skills

Executive stakeholder engagement

Problem solving

Attention to detail

English proficiency

Tools

Salesforce CRM

CPQ

Tackle.io

Cloud Marketplaces (Azure, AWS, GCP)

Job description

We're looking for a Senior Deal Desk Analyst

This role is Hybrid, Krakow Office

As a Senior Deal Desk Analyst, you will serve as a trusted commercial advisor supporting the company's most complex, high-value, and non-standard transactions. While providing guidance across core Deal Desk processes, the primary focus of this role is partnering with Sales, Finance, Legal, Revenue Operations, and executive stakeholders to structure strategic deals that balance customer requirements, revenue objectives, operational feasibility, and risk management. The role is responsible for driving commercial governance, deal strategy, pricing and discount reviews, non-standard terms analysis, and exception management to accelerate deal closure while protecting company interests.

In this role you will…

• Lead end-to-end review and support of complex, strategic, and non-standard transactions across multiple sales motions.
• Partner with Sales on deal structuring, commercial packaging, pricing strategies, and negotiation support.
• Evaluate discounts, business terms, contract structures, and financial implications to ensure compliance with company policies and margin objectives.
• Coordinate cross-functional reviews with Legal, Finance, Revenue Recognition, Product, Services, and executive stakeholders.
• Assess risk associated with non-standard terms, billing arrangements, product usage rights, renewal structures, amendments, and commercial exceptions.
• Provide recommendations and guided approvals for exceptions requiring executive review.
• Support revenue recognition and billing feasibility reviews to ensure proposed deal structures can be operationalized.
• Analyze transactional and pipeline trends to improve forecasting accuracy and commercial decision-making.
• Drive process improvements, governance initiatives, and best practices that improve scalability and reduce commercial risk.
• Assist with transactional support, CPQ guidance, and operational activities during peak periods, with strategic deal support remaining the primary responsibility.

Key Focus Areas

• Strategic Deal Structuring
• Pricing and Discount Governance
• Commercial Packaging and Negotiation Support
• Commercial Risk Assessment
• Non-Standard Contract Terms and Legal Coordination
• Executive Exception Reviews and Approvals
• Revenue Recognition and Billing Feasibility
• Forecasting, Analytics, and Deal Insights

You've got what it takes if you have…

• 3-5 years of experience in Deal Desk, Sales Operations, Revenue Operations, Sales Support, Order Management, or a similar commercial operations role.
• Hands‑on experience with Salesforce CRM; CPQ experience preferred.
• Experience working with Tackle.io and Cloud Marketplaces (Azure, AWS, GCP) preferred.
• Strong understanding of sales transaction workflows, pricing approvals, quoting processes, and operational controls.
• Understanding Enterprise non-standard negotiations
• Ability to clearly articulate the reasoning and business objectives behind organizational policies, procedures, and internal guidelines.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills, with the ability to effectively engage and influence executive leadership and senior stakeholders through clear, confident, and professional communication.
• Experience working in a fast‑paced SaaS environment preferred.
• Demonstrated commitment to process improvement and operational excellence.
• Consideration for privacy, security, and compliance obligations.
• Proficient in the English language
• Thrives in a fast‑paced environment and understands the critical importance of meeting EOQ and EOY deadlines, balancing speed, accuracy, and compliance to support successful deal closure.

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high‑performing, future‑ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market‑driven research, and skill‑based appraisals. As part of our mission to share success and empower individuals to thrive in an ever‑changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short‑ and program‑specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job‑related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full‑time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 102300 - 163700 PLN.

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