Manager, Deal Desk

Cornerstone OnDemand; Kraków; Hybrid; PLN 185,000 - 295,000; Full time

Job summary

Cornerstone is seeking a Manager, Deal Desk in Krakow for a hybrid role supporting our Global Sales organization. You will lead a team of Senior Analysts, guide quote generation, deal structuring, and pricing, while ensuring compliance with policies and efficient deal cycles.

The role requires strong leadership, 3–5 years in a Deal Desk or related function, and fluency in English. You will partner with Sales, Finance, and Legal to standardize processes and enable scalable growth.

Qualifications

• Minimum 3–5 years in a Deal Desk, Revenue or Sales Operations role.
• Experience coaching and developing high-performing teams.
• Ability to work with urgency and manage competing priorities.
• Clear communication in English; strong cross-functional collaboration.

Responsibilities

• Oversee day-to-day Deal Desk operations, including quoting, pricing, and policy adherence.
• Coach analysts and provide feedback to Sales on quotes and approvals.
• Lead a team and drive policy standardization and process improvements.
• Collaborate with Sales, Finance, Legal and other stakeholders to optimize deal cycles.
• Manage ServiceNow ticket queues and analyze trends to improve turnaround times.
• Stay current on product offerings, roadmap, and pricing changes to support deals.
• Escalate issues and ensure timely review of deals in queue.

Skills

Deal Desk experience

People management

Urgency & prioritization

Leadership

English proficiency

Salesforce Quoting/CPQ

Apptus CPQ

DocuSign CLM

MS Excel

PowerPoint

Presentation skills

Team player mindset

Adaptability

Multi-tasking

Attention to detail

Diversity & inclusion

Tools

Salesforce Quoting/CPQ

Apptus CPQ

DocuSign CLM

MS Excel

Job description

We're looking for a Manager, Deal Desk

This role is Hybrid, Krakow Office.

The Deal Desk Manager will report to the Deal Desk Director and manage a team of Senior Analysts supporting Cornerstone's Global Sales organization. This role serves as a primary point of contact for the global Sales team, providing guidance on quote generation, deal structuring, pricing, policy adherence, and compliance. As a member of the broader Deal Desk organization, you will contribute to business scalability through process improvement, policy standardization, operational excellence, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, acts with urgency, and effectively manages competing priorities and tight deadlines.

In this role you will

• Manage the Deal Desk day to day function and assist the Sales org with Deal structuring, Quoting and Pricing, Special Terms and Exception Approvals Management
• Foster relationships with direct reports, sales leaders and their respective teams
• Develop a feedback loop with Sales and provide on-going recommendations regarding the improvement of policies and process
• Develop and lead a team of talented, smart individuals dedicated to improving/creating the greatest experience for our internal Sales, Finance, & Legal teams
• Work with the Director to continuously improve team engagement
• Continuous review of deal progression and collaboration with colleagues to ensure optimal deal cycle times
• Review Sales-proposed quotes, provide feedback and coaching to both Sales and analysts, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgement
• Challenge legacy policies and procedures that complicate the Order to Cash process
• Participate in deal review and strategy discussions with sales teams and internal stakeholders, providing guidance on policy interpretation, deal structuring options, pricing considerations, and approval requirements.
• Manage ServiceNow incoming ticket queues and provide analysis on ticket trends
• Identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical
• Maintain deep knowledge of product offerings, roadmap updates, and release changes to effectively support deal structuring, pricing decisions, quoting guidance, and sales enablement.
• Manage Deal Desk approval queue, ensuring deals are reviewed timely

You’ve Got What It Takes If You Have

• 3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations, or similar commercial support function
• Previous people management experience, including coaching, developing, and leading high-performing teams
• Demonstrated ability to work with urgency, manage competing priorities, and meet tight deadlines in a fast-paced environment
• Strong Leadership Skills
• Communication needs to be clear and able to articulate (Proficient in English)
• Proficiency with Salesforce Quoting, & CPQ, Apptus CPQ and DocuSign CLM tools (ale to trouble shoot issues review resources before seeking assistance(
• Intermediate / advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
• Strong PowerPoint and Presentation Skills
• A selfless team player mentality
• An ability to be flexible and adaptable in a changing environment
• A strong aptitude to learn new things easily
• Highly organized with the ability to multi-task & handle multiple deadlines simultaneously
• Precise attention to detail
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 184600 - 295400 PLN.