Senior Customer Experience Specialist-1574

Protective Industrial Products; Katowice; Hybrid; PLN 80,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Life insurance

MultiSport card

Pluxee Card

Holiday and Christmas bonuses

Job summary

PIP Global Safety in Katowice is seeking a Senior Customer Experience Specialist to manage orders, support commercial activities, and resolve operational issues in a global team.

The role emphasizes proactive order management, strong communication, and collaboration with Sales, Supply Chain, Logistics, and Finance to ensure a smooth order-to-cash process. English fluency is required alongside Polish.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Fluency in Polish and English.
• At least 2 years of experience in Customer Support, Supply Chain, Order Management, or Order-to-Cash.
• Experience with CRM/ERP systems and strong MS Office skills, particularly Excel.
• Excellent communication, organizational, and time management skills.

Responsibilities

• Provide customers with accurate and timely information on product availability, pricing, delivery lead times, minimum order quantities and specific order requirements, while ensuring customer data is properly maintained.
• Manage customer orders from validation and entry through fulfilment, ensuring accuracy, timely processing, and alignment with customer requirements and product availability.
• Monitor order progress, proactively identify and resolve issues affecting order fulfilment, and coordinate with relevant teams to minimize delays and ensure timely delivery.
• Oversee outstanding and overdue orders, follow up on blocked or incomplete transactions, and keep customers informed of order status, delivery updates and potential delays.
• Work closely with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve operational challenges, streamline processes and support an efficient end-to-end order-to-cash cycle.
• Manage customer claims related to returns, defective products, damaged shipments, and delivery issues, as well as invoice disputes, ensuring accurate reporting and timely resolution.
• Support Sales teams in managing key accounts, strengthening customer relationships, identifying customer needs, and sharing insights that contribute to business growth and customer retention.
• Contribute to continuous improvement initiatives, process standardization, and automation, while maintaining process documentation and supporting knowledge transfer, onboarding and system implementations.
• Provide customers with data sheets, product certificates, and regulatory documents by coordinating with internal teams.

Skills

Polish

English

Education

Bachelor's degree or equivalent

Tools

CRM/ERP systems

MS Excel

MS Office

Job description

Position Type

Full-time

Salary Range

80.000-100.000

Working Arrangement

Hybrid

Job Summary

Senior Customer Experience Specialist with English

About PIP Global Safety

PIP Global Safety is one of the world’s leading manufacturers and providers of personal protective equipment (PPE), trusted by workers and safety professionals across industries worldwide. With over 40 years of experience, we deliver innovative, high-quality protection through a strong portfolio of brands, including North®, Howard Leight®, Miller®, Fibre-Metal®, Oliver®, and Salisbury®.

Driven by our commitment to safety, innovation, integrity, and customer focus, we are continuously expanding our global presence and creating solutions that protect people and support a safer, more sustainable future.

About the Role

We are looking for a customer-oriented and proactive Senior Customer Service to join our international team in Katowice. In this role, you will manage customer orders, support commercial activities, resolve operational issues and ensure a smooth order-to-cash process.

Key Responsibilities :

• Provide customers with accurate and timely information on product availability, pricing, delivery lead times, minimum order quantities and specific order requirements, while ensuring customer data is properly maintained .
• Manage customer orders from validation and entry through fulfilment, ensuring accuracy, timely processing, and alignment with customer requirements and product availability.
• Monitor order progress, proactively identify and resolve issues affecting order fulfilment, and coordinate with relevant teams to minimize delays and ensure timely delivery.
• Oversee outstanding and overdue orders, follow up on blocked or incomplete transactions, and keep customers informed of order status, delivery updates and potential delays.
• Work closely with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve operational challenges, streamline processes and support an efficient end-to-end order-to-cash cycle.
• Manage customer claims related to returns, defective products, damaged shipments, and delivery issues, as well as invoice disputes, ensuring accurate reporting and timely resolution.
• Support Sales teams in managing key accounts, strengthening customer relationships, identifying customer needs, and sharing insights that contribute to business growth and customer retention.
• Contribute to continuous improvement initiatives, process standardization, and automation, while maintaining process documentation and supporting knowledge transfer, onboarding and system implementations.
• Provide customers with data sheets, product certificates, and regulatory documents by coordinating with internal teams.

Requirements :

• Bachelor's degree or equivalent professional experience.
• Fluency in Polish and English .
• At least 2 years of experience in Customer Support, Supply Chain, Order Management, or Order-to-Cash.
• Experience with CRM/ERP systems and strong MS Office skills, particularly Excel.
• Excellent communication, organizational, and time management skills.
• Customer-focused, proactive, and solution-oriented approach, with the ability to work independently and collaboratively.

Nice to Have :

• Experience with Microsoft Dynamics 365, Business Central, or other CRM/ERP systems.
• Knowledge of customer portals, Incoterms, and trade compliance.
• Understanding of financial processes within the Order-to-Cash cycle.
• Experience in an international environment and participation in process improvement initiatives.

What We Offer :

• Permanent, full-time employment with an annual salary of PLN 80.000-100.000 gross.
• Hybrid working model: 3 days in the office and 2 days working from home.
• B enefits package i ncluding : private medical care, life insurance, MultiSport car d, Pluxee Card.
• Additional financial benefits: holiday and Christmas bonuses .
• Modern office in Katowice with convenient transport connections.
• Friendly and supportive working environment within an international team, with opportunities to collaborate with colleagues across different countries .

Join PIP Global Safety and become part of an international team dedicated to protecting people around the world.

Area of Interest

Customer Experience

At PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.

This commitment applies to all aspects of employment, including hiring, recruiting, promotion, termination, compensation, benefits, training, and development opportunities. We believe that a diverse team strengthens our global success and enriches our culture.

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