Senior Customer Engagement Manager

N-iX; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

A global software development service company is seeking a Senior Customer Engagement Manager to drive the sales process with enterprise clients. This role requires extensive experience in sales strategy execution, stakeholder management, and strong analytical skills. The ideal candidate will have a Master's degree and advanced English proficiency, with additional languages being an advantage. The role offers flexible working formats and a competitive salary with professional development opportunities.

Benefits

Flexible working format

Competitive salary

Personalized career growth

Professional development tools

Education reimbursement

Corporate events and team buildings

Qualifications

• Min 5+ years of experience in EM/Sales Manager or similar roles.
• Proficient in English; knowledge of other languages preferred.
• Ability to develop and execute sales strategies.

Responsibilities

• Coordinate the overall sales process from initial contact to contract execution.
• Manage the inbound pipeline and implement conversion strategies.
• Prepare necessary documentation for client offerings.

Skills

Customer communication

Sales process management

Business analytical skills

Negotiations

Project management

Presentation skills

Education

M.S./M.A. degree

Tools

SalesForce

Job description

Overview

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

Role

We are looking for Senior Customer Engagement Manager to join our team business development team. The pipeline of potential prospects includes enterprise-size, Fortune 100 and Fortune 500 companies, and requires direct interaction with clients’ top executives and decision-making stakeholders. Senior Customer Engagement Manager shall strongly drive the sales process, execute final sales deliverables, support sales company standards and practices, maintain selling behaviors, create a positive work climate and foster accounts growth and development.

Responsibilities

• Coordination and ownership of the overall sales process, from initial contact to the contract execution
• Management of inbound pipeline, evaluating the most prospective opportunities, and developing and implementing strategies to convert them into new business
• Prepare related documentation and artifacts as part of the client\'s offering (proposals, commercial offers, RFI/RFP responses, tender documentation, targeted presentations, etc. necessary to convert an enterprise-size client)
• Keeping an accurate database of developed artifacts and maintaining proper and systematic CRM records (SalesForce)
• Tight cooperation with internal company units/stakeholders and following established processes to ensure smooth project kick-off
• Acting in compliance with all Company Policies & Procedures

Requirements

• Min 5+ years of experience working as EM/Sales Manager, SPM/Delivery Manager, and Tech/QA Lead directly involved in customer communication, qualification, business needs understanding, able to construct clear sales messages and work on sales strategy within the presales team
• M.S./M.A. degree
• English - advanced; German, or other foreign language will be an advantage
• Lead qualification and the client’s business need understanding
• Sales process management, including internal and external stakeholders management
• Sales documentation preparation, with availability to address customer needs up to the point within predefined sales strategy and business model
• Sales strategy development and implementation within a joint presales team
• Company presentation from the perspective of expertise, portfolio and delivery capabilities
• IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices, sales quota preparation etc.)
• IT industry sales (outsourcing in particular), such as emotional intelligence, prospecting, negotiations, deal closure etc.
• Typical Services/Cooperation Models of the IT Outsourcing Industry and Billing Models
• Business communication, correspondence, and business ethics
• High analytical skills (ability to analyze and recognize potential client\'s needs and find appropriate solutions)
• Strong project management and risk management skills
• Time management and self-organization skills
• Result orientation and ability to provide results in short-term
• Superior presentation skills
• Proactiveness, ability to multitask
• Available for business travel

We offer

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers

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