Senior Business Analyst - AI & Automation

Reckitt Benckiser LLC; Warszawa; On-site; PLN 100,000 - 130,000; Full time

Job summary

A leading global health and hygiene company is seeking a Senior Business Analyst to drive product strategy through AI and automation. This role involves collaborating with cross-functional teams to refine product requirements and support product adoption. You will thrive in a dynamic environment, translating complex data into actionable insights. Ideal candidates possess a degree in relevant fields and experience with detail-oriented stakeholders.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Short-term incentives

Qualifications

• Experience working with detail-oriented stakeholders who have high expectations.
• Strong ability to translate complex data into clear insights.
• Excellent writing and verbal communication skills.

Responsibilities

• Eliciting, analysing, documenting, and testing product requirements.
• Preparing and delivering product user guides and training materials.
• Collaborating closely with the Product Team and business stakeholders.

Skills

Detail-oriented

Analytical thinking

Communication

Problem solving

Commercial acumen

Education

Degree in a science, IT, life sciences, or related discipline

Tools

Requirements management tools

AWS

Azure

Docker

Kubernetes

Job description

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Senior Business Analyst - AI & Automation

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

We’re on a journey to exploit the most impactful AI and automation solutions to assembling application which will assist our colleagues in very specific activities they conduct every day. We will look to you to support transformation of their processes so that they unleash the potential of the Reckitt R&D teams through technology.

About the role

You’ll get to make an impact like never before – both within Reckitt and across the FMCG market.

As a Senior Business Analyst, you’ll be a key partner to the Product Manager and the Product Team, helping to shape and deliver the product strategy through continuous, incremental improvements. You’ll work closely with stakeholders and squad members to capture and refine requirements into actionable user stories that drive real business value.

You’ll facilitate backlog and story refinement sessions, ensuring that stories are clear, testable, and aligned with business goals. You’ll design business scenarios and use cases, and collaborate with the team to elaborate on requirements and validate that they are fulfilled by product increments.

You’ll also be instrumental in driving product adoption by delivering training and support to end users and other key stakeholders.

You will succeed because you have experience of...

…working with detail-oriented stakeholders who have high expectations for the quality and impact of product deliverables. You thrive in ambiguity and can navigate complex matrix structures involving diverse teams across countries and companies, always driven by a strong sense of ownership and a focus on getting things done.

You’re commercially astute and skilled at translating complex data into clear, actionable insights for both business and technical audiences. You’re passionate about technology and can confidently communicate its benefits to IT and non-technical colleagues alike.

You’re a thoughtful listener who builds trust and simplifies complexity. Above all, you’re a proactive leader with a strong understanding of AI capabilities, able to inspire teams and stakeholders while continuously seeking new ways to deliver lasting value.

Your responsibilities

• Eliciting, analysing, documenting, and testing product requirements – including features and user stories – by defining functional test protocols and monitoring test execution.
• Preparing and delivering product user guides and training materials to end users and support teams to drive adoption and effective usage.
• Designing business scenarios, process flows, and use cases that maximise product value and adoption.
• Identifying and integrating relevant security, architectural, legal, and compliance requirements into AI product development, ensuring alignment with industry best practices.
• Collaborating closely with the Product Team and business stakeholders to elaborate and refine product requirements.
• Supporting the Product Manager in shaping and executing the product strategy.
• Partnering with Data Scientists to co-develop bespoke analytical models that address specific business needs.
• Coordinating with Architects, and Platform Team members to ensure alignment on product requirements and delivery.
• Writing prompts and guiding the development team functionally, ensuring clarity and relevance of AI interactions.
• Managing relationships with selected vendors and suppliers involved in development, testing, and support services.
• Defining KPIs and test protocols in collaboration with the Product Manager, and supporting the measurement of solution value with end users.
• Monitoring and reporting on product metrics, including utilisation, satisfaction (e.g., NPS), adoption rates, usage intensity, training effectiveness, and stakeholder feedback.

The experience we're looking for

• A degree in a science, IT, life sciences, or a related discipline.
• Strong business domain knowledge and commercial acumen, with familiarity in IT standards and controls.
• Awareness of emerging technology trends and their potential impact – both opportunities and risks – on the business.
• Experience in analysing and breaking down complex problems using structured frameworks and methodologies.
• Solid understanding of AI technologies and their practical applications.
• Basic knowledge of software engineering, data management, information risk, security guidelines, and architectural standards.
• Proficiency in requirements management tools.
• Exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage multiple priorities under pressure.
• Ability to work independently in a fast-paced environment, setting direction and delivering with a hands-off approach.
• Composure under pressure and resilience in challenging situations.
• Outstanding listening, interpersonal, and presentation skills.
• Flexible and creative analytical thinking, with a pragmatic approach to solving business problems and driving continuous improvement.
• Deep understanding of organisational goals and objectives, with strong commercial awareness and a focus on delivering business value.

The skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.