Senior BMC Helix Specialist

EPAM Systems; Poland; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid by design

Remote work within Poland

Work abroad up to 60 days per year

Relocation opportunities

Health insurance

Multisport

Shopping vouchers

Employee stock purchase plan 15%

Certification programs (Anthropic, Gem

English classes

Job summary

EPAM Systems is seeking a Senior BMC Helix Specialist to lead configuration, customization and enhancement of our BMC Helix ITSM platform. You will drive integration of advanced AI capabilities into our service management environment for optimal performance and user experience.

Based in Poland with hybrid work options, you will collaborate with cross-functional teams, design changes, and support onboarding and ongoing operations within BMC Helix ITSM, Azure DevOps, and other tools.

Qualifications

• 3+ years of experience supporting BMC Helix ITSM/Digital Workplace in a customer-focused org.
• Background in BMC Helix ITSM/Digital Workplace development life cycle.
• Excellent written and oral English communication.
• Proficiency in MS Office (Visio, PowerPoint, Excel).
• Ability to work independently and with cross-functional teams.
• Knowledge of Microsoft Azure or similar cloud technologies.
• Experience integrating BMC with external data sources.

Responsibilities

• Rapidly enhance knowledge and understanding of ICT processes, tools and data requirements for BMC Helix implementation.
• Support the design and implementation of BMC functions and services.
• Own the detailed design for functional changes within BMC.
• Document technical designs and solutions for BMC Helix ITSM/Digital Workplace development.
• Lead requirements gathering sessions with functional and process owners.
• Create workflows to automate ITSM processes and simplify steps.
• Assist in integration of BMC Helix to Azure DevOps and other tools.
• Perform onboarding administration for ICT members and users in BMC Helix.
• Provide internal technical support to ICT during implementation and operations.

Skills

BMC Helix ITSM

Azure DevOps

English communication

MS Office

Team collaboration

Cloud technologies

Data integration

Education

Degree in CS/Engineering/Math

ITIL Certification

Tools

Visio

PowerPoint

Excel

Job description

We are seeking a Senior BMC Helix Specialist to lead the configuration, customization and enhancement of our BMC Helix ITSM platform. In this role, you will drive the integration of advanced AI capabilities into our service management environment, ensuring optimal performance and user experience across the organization.

Responsibilities

• Rapidly enhance knowledge and understanding of ICT processes, tools and data requirements for the implementation of BMC Helix
• Support the design and implementation of BMC functions and services
• Own the detailed design for functional change within BMC
• Assist in the documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace development
• Conduct working sessions for requirements gathering from functional and process owners
• Create workflows to automate ITSM processes and simplify steps
• Assist in the integration of BMC Helix to Azure DevOps and other third party tools
• Perform administration for the onboarding of ICT members and users in BMC Helix
• Provide internal technical support to ICT for BMC Helix during implementation, enhancement projects and ongoing operations

Requirements

• 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer focused organization
• Background in the BMC Helix ITSM/Digital Workplace development life cycle
• Excellent written and oral English communication skills
• Proficiency in MS Office applications such as Visio, PowerPoint and Excel
• Capability to work independently and as part of a team to deliver results, including effective collaboration with cross functional teams
• Competency in identifying and driving continuous improvement
• Knowledge of Microsoft Azure or similar cloud technologies
• Expertise in integrating BMC with external sources for data ingress/egress

Nice to have

• Certifications in BMC Helix and/or ITSM
• ITIL Certifications
• Familiarity with the Insurance Industry
• Degree-educated in Computer Science, Engineering, Mathematics or a relevant discipline

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.