Senior Associate OTC with French

Smith & Nephew; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A global medical technology company is seeking a Senior Associate OTC with French in Wrocław. You will manage customer collections, enhance communication for dispute resolution, and improve processes related to finance operations. Ideal candidates have over 4 years of experience and fluency in both French and English. This role offers competitive benefits and the flexibility of a hybrid working model.

Benefits

Annual bonus

Private health care

Flexible working approach

Subsidized language classes

Referral bonus

Qualifications

• 4+ years of experience in collections or cash application.
• Ability to drive process improvements with a proven track record.
• Exceptional verbal and written communication skills.

Responsibilities

• Contact customers to collect outstanding debt.
• Manage customer administration needs for invoice payment.
• Monitor assigned portfolio of customer accounts for debt reduction.

Skills

Fluency in French

Fluency in English

Process improvement skills

Communication skills

Customer relationship management

Tools

SAP

Getpaid

Job description

Senior Associate OTC with French page is loaded## Senior Associate OTC with Frenchlocations: POL - Wroclawtime type: Full timeposted on: Posted Todayjob requisition id: R85423Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring **Senior** **Associate OTC with French**As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.* Contact customers to collect outstanding debt and negotiate payment plans.* Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.* Manage customer administration needs to facilitate invoice payment and implement process improvements.* Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.* Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.* Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.* Minimum **4 years of experience**, ideally in collections or cash application, preferably in an international environment.* Ability to **drive process improvements**, with a proven track record.* Fluency in **both written and spoken French and English**.* Exceptional **verbal and written communication skills** to effectively interact with internal and external stakeholders.* Confidence and professionalism in **handling phone conversations** with various stakeholders.**At Smith+Nephew we offer****Inclusion** **+ Belonging**: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website**Your Future**: annual bonus, life insurance, company stock saving plan**Work/Life Balance**: paid volunteering hours, flexible approach**Your Wellbeing**: private health care with dental care package, multisport card/my benefit platform**Flexibility**: possibility of working in hybrid model**Training**: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies**Extra Perks**: referral bonus, recognition program, mentoring program#LI-KW2#LI-HYBRIDStay connected by joining our .We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day. Check us out on for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.