Senior Applied AI Engineer - Operations Automation

Action1; Polska; On-site; PLN 180,000 - 280,000; Full time

Job summary

Action1 is seeking a Senior Applied AI Engineer to join Operations and transform repetitive workloads into reliable AI-powered tools. You’ll collaborate with Support, Finance, Sales Ops, HR, IT, and Legal to design, implement, and scale automations that reduce manual work and improve decision making.

You will analyze current processes, own technical decisions, and deliver iterative improvements that deliver measurable hours saved and risk reductions across on-site endpoints.

Qualifications

• 4+ years in operations engineering, business systems, automation, or a similar role, with 1+ years building production LLM or AI-enabled workflows.
• Hands-on experience with workflow automation platforms and REST APIs, webhooks, JSON, and OAuth.
• Strong working knowledge of prompt design, retrieval-augmented generation, and agent/tool-use patterns.
• Proficiency in Python or JavaScript, and comfort with cloud services; AWS preferred.
• Experience with at least one major business system, such as NetSuite, Salesforce or ServiceNow.

Responsibilities

• Understand workflows, identify bottlenecks, and propose improvements.
• Build AI tools and automations that connect business systems and handle tasks such as document processing or ticket triage.
• Deliver working versions quickly and improve them through feedback.
• Prioritize opportunities by time saved, error reduction, and risk.
• Protect customer and employee data through limited access and data minimization.

Skills

Workflow automation

REST APIs

Prompt design / RAG

Python

JavaScript

AWS

AI security awareness

AI tooling (Claude/Codex)

Tools

NetSuite

Salesforce

ServiceNow

Microsoft 365

Job description

Action1 is seeking a Senior Applied AI Engineer to join Operations and transform repetitive workloads into reliable AI-powered tools. You’ll collaborate with Support, Finance, Sales Ops, HR, IT, and Legal to design, implement, and scale automations that reduce manual work and improve decision making.

You will analyze current processes, own technical decisions, and deliver iterative improvements that deliver measurable hours saved and risk reductions across on-site endpoints.