Senior Application Support Specialist, Supply Chain IT

HEINEKEN Global Shared Services; Kraków; On-site; PLN 120,000 - 190,000; Full time

Job summary

HEINEKEN Global Shared Services in Kraków is seeking a Senior Application Support Specialist for the D&T Connected Supply Chain team. You will be the technical anchor for the supply chain application portfolio, liaising with product teams, vendors, and internal D&T functions to keep applications stable, secure, and compliant.

You will manage incidents, changes, deployments, and automation to drive reliability, reduce incidents, and support governance across the portfolio.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Technology, or a related field.
• Certifications in application, cloud, or infrastructure technologies are a plus (e.g., Microsoft Azure, SQL, Windows Server, ITIL).
• 5+ years in application support, system administration, or platform operations within enterprise environments.
• Hands-on experience with incident, problem, and change management via ServiceNow or equivalent ITSM platforms.
• Proven track record managing application hosting environments across cloud and on-premise, including application and database servers.

Responsibilities

• Manage incidents, service requests, problems, and changes across the Connected Supply Chain portfolio.
• Troubleshoot application, database, server, access, interface, and performance issues end-to-end.
• Coordinate resolution with vendors, Product Teams, Cloud & Hosting, Security, and other support teams.
• Maintain hosting environments across acceptance, production, cloud, and on-premise setups.
• Oversee database and application server maintenance - performance, backups, recovery, and DR readiness.

Skills

Incident management

Change management

ServiceNow

PowerShell scripting

Azure AD / Entra ID

SQL Server administration

Windows Server

TLS/SSL certificate management

Vendor / SLAs management

Education

Bachelor's degree in IT / CS / related field

Tools

ServiceNow

PowerShell

Job description

HEINEKEN Global Shared Services in Kraków is seeking a Senior Application Support Specialist for the D&T Connected Supply Chain team. You will be the technical anchor for the supply chain application portfolio, liaising with product teams, vendors, and internal D&T functions to keep applications stable, secure, and compliant.

You will manage incidents, changes, deployments, and automation to drive reliability, reduce incidents, and support governance across the portfolio.