SAP WM/EWM Support Specialist — Incidents & Integrations

Nagarro; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Nagarro, a digital product engineering company, is seeking an SAP Logistics specialist to join our global service delivery team in Poland. You will manage incidents, service requests, and change requests across SAP WM/EWM, ensuring SLA/KPI targets and high service quality.

You will coordinate with business stakeholders, support integrations with MM, SD, PP, and TM, and help implement standard SAP solutions.

Qualifications

• Experience in SAP Logistics and Supply Chain Management in SAP S/4HANA environments.
• Understanding of warehouse management processes: inbound, outbound, internal movements, replenishment, physical inventory.
• Familiar with SAP configuration, testing and defect resolution.
• Knowledge of SAP EWM/WM integration with MM, SD, PP, TM.
• Experience in application support and incident management with SLAs.
• Familiar with ITSM tools like ServiceNow, Jira, SAP Solution Manager, or similar.
• Ability to analyze, troubleshoot, and resolve incidents within SLAs.
• Knowledge of SAP EWM (Extended Warehouse Management).
• Experience preparing/executing unit, integration and UAT tests.

Responsibilities

• Manage incidents, service requests, and change requests via the ticket system.
• Monitor and resolve tickets per SLAs and KPIs for quality service.
• Perform root cause analysis and implement solutions for SAP WM/EWM incidents.
• Collaborate with stakeholders to understand requirements and propose SAP standard solutions.
• Support integration between SAP EWM/WM and MM, SD, PP, TM.
• Configure and maintain SAP WM/EWM functionalities including inbound/outbound movements.
• Prepare and execute unit, integration, and user acceptance tests.
• Investigate and resolve application defects and process inconsistencies.
• Create and maintain functional specifications, configuration docs, and process flows.
• Collaborate with developers on specs, enhancements, reports, and interfaces.
• Provide end-user training and knowledge transfer to key users.

Skills

SAP Logistics

SAP EWM

S/4HANA

Incident management

ITSM tools

ServiceNow

Jira

Module integration

Testing

Problem solving

Tools

ServiceNow

Jira

SAP Solution Manager

Job description

Nagarro, a digital product engineering company, is seeking an SAP Logistics specialist to join our global service delivery team in Poland. You will manage incidents, service requests, and change requests across SAP WM/EWM, ensuring SLA/KPI targets and high service quality.

You will coordinate with business stakeholders, support integrations with MM, SD, PP, and TM, and help implement standard SAP solutions.