SAP Solution Manager | Managed Services Operations

PwC; Gdańsk; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A leading company in consulting is seeking an SAP Solution Manager specialist to manage system integration and lifecycle. This role demands strong expertise in SAP landscapes and the ability to troubleshoot complex issues while collaborating with cross-functional teams. Opportunities for professional growth are offered through development support and flexible work arrangements.

Benefits

Work flexibility: hybrid model, flexible hours

Onboarding, mentoring, and training

Healthcare and mindfulness programs

Customizable benefits: lunch pass, pet care

Paid volunteering hours and birthday leave

Qualifications

• Bachelor's degree in IT or related field is required.
• Strong understanding of SAP landscapes and architectures.
• SAP certifications preferred.

Responsibilities

• Maintain the ALM infrastructure and facilitate system updates.
• Resolve technical problems for continuous performance.
• Lead minor projects and system changes as needed.

Skills

SAP Solution Manager configuration

Troubleshooting

Problem-solving

Documentation

Communication

Project management principles

Integration technologies

Education

Bachelor's degree in IT, Business Administration or related field

Tools

SAP HANA

ABAP

Solution Manager tools

Ticket management systems

Job description

Job Description:

• Configure and maintain the overall architecture for seamless integration and lifecycle management.
• Maintain the ALM infrastructure in cooperation with SAP BASIS consultants.
• Set up key functionalities such as monitoring, diagnostics, and change request management.
• Ensure timely application of updates and patches to maintain system integrity.
• Identify and resolve technical problems to ensure continuous system performance.
• Work closely with cross-functional teams to optimize SAP processes and workflows.
• Use diagnostic tools to enhance the efficiency and reliability of SAP applications.
• Maintain clear documentation of technical procedures and configurations.
• Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities.
• Collaborate with support teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly.
• Analyze ticket trends to identify recurring issues and improvements.
• Lead and execute minor projects and system changes to meet customer needs.
• Maintain documentation of support issues, solutions, and project changes.

Required Skills:

• Bachelor's degree in IT, Business Administration, or related field.
• Expertise in SAP Solution Manager configuration and administration.
• Strong understanding of SAP landscapes and architectures.
• Proficiency with SAP HANA and ABAP troubleshooting.
• Experience with system monitoring and diagnostics using Solution Manager tools.
• Knowledge of integration technologies and strategies.
• Ability to manage SAP system updates and patches.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with lifecycle management and change request processes.
• Strong documentation skills.
• Experience with ticket management systems.
• Understanding of project management principles.
• Excellent communication skills, both verbal and written.
• Willingness to stay updated with SAP developments.
• Ability to work independently and manage multiple priorities.
• SAP certifications (preferred).
• Understanding of ITIL principles.
• Very good command of English; German is a plus.

Benefits:

• Work flexibility: hybrid model, flexible hours, workation, sabbatical.
• Development support: onboarding, mentoring, training, workshops.
• Medical and wellbeing programs: healthcare, mindfulness, psychological support, webinars.
• Customizable benefits: lunch pass, concierge, pet care, massages, vouchers, discounts.
• Paid volunteering hours, birthday leave, employee referral program.

Recruitment Process:

• CV verification
• Screening call
• Interview I
• Interview II
• Offer

If interested, please send your CV in English. For questions, contact us. Note: resumes are not accepted via email. Your data will be processed by PwC for recruitment purposes. Full data processing info is available in the privacy policy.