SAP Sales Operations Engineer

Knauf Gips KG; Katowice; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A global building materials manufacturer is looking for an IT specialist in Katowice. The ideal candidate has a strong background in SAP ERP, with proven experience in system monitoring and customization. You will be responsible for ensuring operational excellence, defining efficient processes, and collaborating within teams. This role offers flexibility and a supportive work environment with opportunities for career development.

Benefits

Permanent employment contract

Flexible working hours

Health promotion and private healthcare

Individual support for further education

Creative and productivity-enhancing work environment

Qualifications

• 3+ years of experience in SAP ERP SD, including customizing and user support.
• Fluent in English; German is an advantage.
• Experience in sales processes including billing and pricing.

Responsibilities

• Monitor system performance and ensure smooth operations.
• Customize the SAP ERP system to meet business needs.
• Define and implement provisioning processes with a focus on automation.

Skills

SAP ERP SD expertise

Strong communication skills

Multitasking and time management

Programming/debugging skills

Knowledge of SAP QM and MM

Education

University degree in IT or Engineering

Tools

SAP ERP

Job description

Overview

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

What you’ll be like

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you\'ll do

• System Monitoring and Incident Management: Monitor events, system performance, and availability to ensure smooth operations, detect and escalate exceptions, and perform incident reporting, investigation, and analysis.
• Process and System Expertise: Specialize in end-to-end processes and the SAP ERP system, particularly in the areas of Sales and Pricing, while customizing the system to meet business needs and IT guidelines.
• Provisioning and Automation: Define and implement end-to-end provisioning processes, prioritizing automation wherever possible to enhance efficiency and accuracy.
• Ticket Resolution and Documentation: Investigate, resolve, and/or escalate tickets, achieving a high-level resolution rate with proper documentation to ensure operational excellence.
• Compliance and Asset Management: Ensure compliance with procedures, segregation of duties, and service levels, while managing the addition, modification, or removal of technology assets in a controlled and standardized manner.
• Knowledge Sharing and Collaboration: Actively contribute to knowledge management, fostering collaboration and continuous improvement across teams.

Who you are

• Educational Background and Experience: University degree in IT or Engineering with 3+ years of experience in SAP ERP SD, including customizing, development, and user support. Proven expertise in configuring SAP SD/LE modules and solid experience in sales processes such as master data, sales processing, shipping, billing, pricing, bonus, and credit management.
• Technical Skills: Strong knowledge of SAP ERP infrastructure, SAP development workbench, and integrative SAP processes with interfaces to neighboring modules (PP, MM, FI, CO). Hands-on experience with SAP QM and MM implementation, expertise in configurable materials, and familiarity with foreign trade processes using SAP GTS.
• Programming and Debugging: Ability to read and debug ABAP and ABAP/OO programs, ensuring effective troubleshooting and system optimization.
• Industry Knowledge: Market experience in the construction supplier industry, providing valuable insights into industry-specific processes and requirements.
• Language and Communication: Fluent in English, with German as an added advantage. Strong moderation, facilitation, and communication skills to effectively collaborate with cross-functional teams.
• Work Approach and Time Management: Structured working method with the ability to multitask, prioritize, and complete tasks within tight deadlines.

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family owned business
• Flexibility: A wide time window for flexible working and weekly remote days
• Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
• Time Savings: Parking and direct access to public transport (train, bus)
• Feel Approach: Welcome days and individual onboarding, company and team events
• Personal career and career development: Individual support for extra-occupational studies, further education and training courses
• Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!

Knauf as an employer

Knauf Information Services GmbH is a key driver of the KNauf Group\'s global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.