Salesforce Business Analyst

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 110,000 - 180,000; Full time

Job summary

Hitachi Vantara is seeking a Salesforce Business Analyst to apply advanced knowledge in a collaborative environment and support multiple business areas across the enterprise. You will drive configuration, testing, and deployment with cross-functional teams.

The role emphasizes Salesforce Sales Cloud and Service Cloud expertise, strong communication, and experience with Jira for Agile development, as well as change management and training delivery.

Qualifications

• Salesforce Admin skills with certification or 2+ years of admin experience.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Community and Force.com platform.
• Strong communication skills and ability to convey technical concepts to non-technical users.

Responsibilities

• Apply advanced knowledge of Salesforce to support multiple business areas in a collaborative, proactive way.
• Collaborate with teams to analyze requirements, configure applications, and test deployments.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Jira (Agile)

Change management

Training delivery

Requirements analysis

Excel

Tools

Jira

Force.com

Job description

Function IT Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

Meet our Team

We represent Hitachi Vantara business operations to support cross functional business units and teams across the enterprise. Working together we establish business relationships while working to understand business challenges both internally and externally to enable success with our customers. Teamwork and collaboration is key and our goal is to bring value to every line of business and we need people like you to help us be successful.

What you’ll be doing

A Salesforce Business Analyst that works to apply their advanced knowledge of their job area and seeks to work in a collaborative environment with a proactive mindset to support the business across multiple different areas.

What you bring to the team

• Salesforce Admin skills (certification preferred or 2+ years admin experience)


• In depth knowledge of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Community and the force.com platform


• Excellent communication skills


• Experience with Agile methodology, including Jira as toolset for Scrum development


• Experience with change management and training delivery


• Skills to include analysis, programming and configuration of end user applications and/or systems software including:


• Analyzing detailed business/functional/technical requirements and specifications for the application


• Coding internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting and database languages


• Supporting application testing, deployment, maintenance and evolution by correcting programming errors, responding to scope changes and coding application enhancements


• Ability to work independently but work also in a team environment


• Self-motivated, accountable and highly organized


• Skilled in Excel, Visio, SQQL and other tools for system and solution designs

Other responsibilities may include

• managing projects/processes, working independently with limited supervision, coaching and reviewing work and ability to deal with difficult and complex problems

#LI-MS3

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.

Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.

To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

E-mail us for data privacy inquiries or technical support.