Sales Support Trainee

ROCKWOOL International A/S; Poznań; On-site; PLN 22,000 - 47,000; Full time

Job summary

ROCKWOOL International A/S in Poznań invites a Sales Support Trainee to join our office-based team. You will be the vital link between ROCKWOOL and customers, handling inbound leads and supporting field sales with timely follow-ups.

The role requires a student in a bachelor’s or master’s program, at least 20 hours per week, and strong communication in English and Polish. Comfortable with MS Office and eager to learn in a collaborative environment.

Qualifications

• Student status, in second year of a Bachelor's or enrolled in a Master's program in a relevant field with commercial/technical aspect.
• Availability of minimum 20 hours per week and willingness to work from office.
• Customer-oriented approach and strong communication in English and Polish.
• Proactive attitude and ability to manage multiple priorities.

Responsibilities

• Process inbound leads via telephone and email according to the RP leads process.
• Schedule appointments for the field sales from inbound/outbound contacts.
• Partner with Marketing for first-line follow-up on leads and seamless handoffs to the relevant team member.
• Maintain RockSell database daily with updated contact and project data.

Skills

Customer oriented

MS Office

English+Polish communication

Education

Bachelor's degree in a relevant field or Master's program

Tools

CRM systems

Job description

We are seeking a Sales Support Trainee position based in our Poznań Office.

Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly.

At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference!

Your future team:

Being the critical link between ROCKWOOL and our customers, you ensure they are presented with stone wool solutions that help to address their challenges and make a difference to people’s everyday lives.

Working in a company with a great product portfolio, a strong market position and high ethical standards, you will be able to achieve customer excellence and contribute to our continued growth.

In return, we offer you challenges, development, training, and career opportunities in a supportive, collaborative environment.

What you will be doing:

• Process all inbound leads via telephone and e‑mail according to the RP leads process
• Schedule appointments for the field sales as a result of the in‑ and outbound telephone contacts
• Partner with Marketing to provide first‑line follow‑up on leads from marketing activities, ensuring seamless handoffs to the relevant team member or department
• Assign bigger projects to the field sales (in line with target description)
• Address potential customer's follow‑up questions about products, prices, availability, product uses, and commercial terms
• Maintain RockSell database on a daily basis ensuring all contact and project data is recorded and updated

What you bring:

• Student status with being ideally in their second year of a Bachelor's degree or enrolled in a Master's program in a relevant field with commercial/technical aspect
• Availability of minimum 20 hours per week and willingness to work from office
• Customer‑oriented approach
• Knowledge of Microsoft Package
• Strong written and verbal communication skills in English and Polish
• Proactive attitude with curiosity and eagerness to learn from experienced colleagues
• High attention to detail and ability to manage multiple priorities

Nice to have:

• Experience in remote sales via telephone and/or experienced with CRM systems
• Confident working independently and collaborating with diverse stakeholders

What we offer:

By joining our team, you become a part of the people‑centric work environment of a Danish company. You will gain valuable experience in one of our teams which will be a good start in your professional life.

Moreover, we offer to our interns:

• team building events
• flexible working hours

Also you will work in a modern office full of comfort zones and activity places in Nowy Rynek building, just a walking distance from the railway station and main Poznan universities located in the city center.

We have prepared an onboarding programme for you. This will give you the perfect opportunity to learn the process details and connect with the new team – a close‑kn it group of people who are always ready to help each other out.

It could be a great opportunity to start your professional career with ROCKWOOL!

Who we are

At ROCKWOOL, everything we do is based on releasing the natural power of stone to enrich modern living. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore. Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it. Diverse and Inclusive Culture We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees. At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency. At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore. Ready to help build a better future for generations to come? Join us and make a difference!

http://www.rockwool.com/group/about-us/careers/