Sales Support Associate - temporary contract

Sandvik; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

Join Sandvik as a Sales Support Associate, where you'll enhance customer satisfaction through excellent service and support within the export markets of French and Italian clients. This temporary position involves managing the order process and providing necessary information. Your communication and problem-solving skills will be essential as you build lasting relationships in a diverse work environment with a strong commitment to professional growth.

Benefits

Private medical care

Multisport card

Bonus scheme

Employee Assistance Program

Foreign language courses

Modern workspace

Qualifications

• Customer service experience in global manufacturing or SSC/BPO.
• B2/C1 English required; knowledge of French and/or Italian is a plus.
• Experience with digital applications and ERP systems preferred.

Responsibilities

• Provide world class customer service and manage order-to-delivery process.
• Act as first interface with customers, handling calls and emails.
• Support with offers, quotations, and secure billing activities.

Skills

Customer Service

Communication

Problem Solving

Relationship Building

Digital Applications

Tools

SAP

Microsoft 365

Microsoft Dynamics CRM

Job description

First interface to customer to provide world class customer service to both existing and prospective customers.

At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.

To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for a talented Sales Support Associate for French and Italian export markets. It is a temporary contract for a period of 7 months with the possibility to extend it further based on performance and workload.

Your challenge

In this position, your overall mission is to provide world class customer service experience to both existing and prospective customers.

You take full ownership of the order-to-delivery process, securing the execution of commercial support to fulfill customer’s satisfaction’s expectations.

You act as the first interface with customers handling calls and emails to collect requests, queries and enquiries, building and maintaining excellent customer relationships to achieve sales objectives and improve the sales efficiency.

You manage the order entry process and handle possible enquiries through Sandvik Coromant integrated systems as EBP, MS Dynamics, and our Case Management System, enhancing our digital environment by efficiently adopting our applications and database and acting as an ambassador for their proper usage.

Amongst the possible queries you support the business with offers, quotations and stock availability information for standard products, secure data quality within our systems, monitor order progress, and secure billing and delivery activities, and related administration.

Your character & skills:

We’re looking for someone with a Customer Service experience or aptitude gained in cooperating with the export countries, ideally in a global manufacturing or/and SSC/BPO industry.

You know how to create relationships and communicate positively and effectively with internal and external Industrial Customers, with a positive, problem-solving mindset and approach. Process transition experience will be an additional asset.

You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365. Microsoft Dynamics CRM knowledge welcomed

B2/C1 English required

Other languages (French and/or Italian) will be a great additional asset

We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives.

At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!

Hiring Location: Katowice, Pukowca 7

We offer:

Possibility to join a newly created organization

Attractive salary and benefits package:

• Private medical care
• Multisport card
• Bonus scheme
• Employee Assistance Program
• Foreign language courses
• Modern workspace with easy access from main roads A4, DTS, S86 and S74