Sales Order Specialist

London Stock Exchange Group; Gdynia; On-site; PLN 75,000 - 127,000; Full time

Job summary

A global financial markets provider in Gdynia is hiring a Sales Order Specialist fluent in English and either German or French. The role involves managing administrative tasks related to client orders and billing, ensuring accurate contracts and invoices, and providing high-quality service to clients. The ideal candidate will be organized, analytical, and have strong communication skills, with experience in CRM platforms and billing systems being advantageous. Competitive compensation and benefits are offered.

Benefits

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Qualifications

• Previous experience in customer service or order management is a plus.
• Ability to work in a fast-paced environment.
• Comfortable with internal tools and applications related to CRM.

Responsibilities

• Facilitate administrative processes for client contracts and billing.
• Create and manage client accounts in the system.
• Resolve compliance issues with internal teams.
• Respond to client queries to provide high-quality service.

Skills

Fluent in English (minimum B2)

Fluency in German or French

Excellent communication skills

Organizational skills

Analytical skills

Strong computer skills

Tools

CRM platforms (Siebel, Salesforce)

Billing systems (SAP)

Job description

Sales Order Specialist with German or French page is loaded## Sales Order Specialist with German or Frenchlocations: POL-Gdynia-3T Office Park, Tower Ctime type: Full timeposted on: Posted Todayjob requisition id: R0114780YOU AND YOUR TEAMYou will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.SOME OF THE DAILY TASKS YOU WILL PERFORM:• Preparing contracts for clients who decide to buy our products or services• Creating client’s accounts and granting system permissions for the proper services• Managing billing process and assure that clients receive correct invoices• Resolving compliance issues in cooperation with Compliance & Legal Teams• Operating on a number of internal tools and applications related to customer relationship management (CRM)• Responding to clients’ queries assuring the highest standards of customer service• English language fluency (minimum B2) and German or French• Excellent communication skills to feel comfortable when collaborating with a number of different teams• Excellent organizational skills and ability to quickly learn new processes and applications• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors• Strong computer skills, including experience with Microsoft Office applications• Aptitude for work in a fast paced and goal-oriented environmentYOU WILL BE EVEN MORE COMPETITIVE WITH:• Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP**Career Stage:**Associate**Compensation Information:**LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł75,600 - zł126,200. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (”bonus plan”). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.**Benefits Information:**LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click . This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.**London Stock Exchange Group (LSEG) Information:**Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.