Sales Customer Service

CELO; Województwo łódzkie; On-site; PLN 30,000 - 120,000; Full time

Job summary

An international manufacturing company in Województwo łódzkie is seeking a Sales Customer Service member. The role focuses on ensuring sales growth and customer satisfaction, resolving queries, and managing customer relationships. Candidates should be proactive, have a technical background in industrial sales, and fluent English skills. The position offers career growth, a supportive culture, and an annual salary starting from 26k€.

Benefits

Opportunities for career growth

Supportive, inclusive culture

Work with multidisciplinary teams on global projects

Qualifications

• Proactive, customer-oriented, and results-driven individual.
• Technical background with sales/marketing knowledge.
• Experience in industrial sales, especially technical products.
• Ability to travel up to 20%.

Responsibilities

• Ensure sales growth and customer satisfaction.
• Resolve customer queries through multiple channels.
• Manage leads and support inside sales.
• Collect feedback and suggest improvements.

Skills

Proactive attitude

Customer orientation

Results-driven mindset

Technical background

Fluent English

Experience with ERP and CRM tools

Education

University/college degree (engineering preferred)

Tools

Office tools

Job description

Overview

Are you driven by customer satisfaction and eager to develop your career in a global company with over 60 years of innovation? CELO, an international manufacturer of screws and assembly solutions, is seeking a Sales Customer Service team member for our Industry division in Poland.

Responsibilities

• Ensure sales growth and customer satisfaction
• Resolve customer queries (phone, email, chat) for small and key accounts
• Provide up-to-date information on products, prices, and availability
• Manage leads, qualify prospects, and support inside sales
• Proactively follow up on orders, returns, and claims
• Keep CRM records current and accurate
• Identify opportunities to cross-sell and upsell
• Support logistics and ensure timely and correct deliveries
• Collect feedback and suggest improvements
• Prepare quotes, track orders, and help resolve issues
• Act as main contact for customer needs and incidents

Requirements

🎯 What are we looking for?

• Proactive, customer-oriented, and results-driven individual
• Technical background with sales/marketing knowledge
• Experience in industrial sales, especially technical products
• Fluent English (spoken and written)
• Ability to travel up to 20%
• User-level experience with ERP, CRM, Office tools

Nice to have

• Previous experience: Minimum 5 years in an industrial company, with technical product sales
• University/college degree (engineering preferred)
• Knowledge of marketing and sales
• Experience supporting logistics
• Multidisciplinary team collaboration

What do we offer?

• Join an international, continuously growing company
• Workplace valuing efficiency, innovation, and professional development
• Work with multidisciplinary teams on global projects
• Clear opportunities for career growth
• Supportive, inclusive culture—teamwork and cohesion are our pillars
• Annual salary starting from 26k€

Are you passionate about customer care and motivated by continuous improvement with an international outlook?

We want to meet you! Apply now and take the next step in your career with CELO.

At CELO, we value diversity and equal opportunities. All qualified applicants are encouraged to apply.