Sales Associate (W/M/D) - WARSAW

LVMH; Województwo mazowieckie; Vor Ort; PLN 39.000 - 61.000; Vollzeit

Zusammenfassung

LVMH's Dior boutique in Warsaw is seeking retail talents who are passionate about fashion and delivering exceptional customer care. As a boutique ambassador, you will ensure service quality, present collections, and maintain Dior standards in dress and demeanor.

You will build lasting relationships with local and visiting clients, implement outreach campaigns, participate in training, and strive to achieve sales targets while upholding the Dior(In)Sight and customer experience.

Qualifikationen

• 1. You have at least two years in retail or hospitality.
• 2. You show drive for business results with a passion for fashion and the Maison.
• 3. You communicate effectively to build lasting relationships.
• 4. You provide outstanding customer service in person and across channels.
• 5. You can adjust priorities in a fast-paced environment.
• 6. You speak Polish and English; another language is a plus.

Aufgaben

• Achieve individual Sales Target and contribute to store targets.
• Master Dior selling techniques and product range relevant to your department.
• Attend trainings to deepen product knowledge across categories.
• Maintain Dior standards in dress code and ambassador behavior.
• Apply security, cash, stock procedures and support visual merchandising guidelines.
• Provide excellent Care Services including follow-ups and after-sales support.
• Build relationships with customers through ongoing outreach and campaigns.
• Develop customer portfolio by implementing plans to maximize recruitment, retention and engagement.
• Aim for excellence in the Dior(In)Sight program (Net Promoter Score).

Kenntnisse

Empathy

Agile mindset

Strong communication

Customer service excellence

Time management

Polish language

English language

Tools

Cash handling

Jobbeschreibung

We are looking for retail talents with passion and drive for our boutique in Warsaw. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the ambassador of the Maison Christian Dior and make every customer feel welcomed and cherished on an exclusive level.

TASKS & RESPONSIBILITIES

SALES

• Achieve individual Sales Target and be a significant team player for the store commercial target achievement
• Master selling techniques (D-Signature), Dior product offer and new collections, at least relevant to his/her own department
• Attend diverse trainings to gain in expertise and maximize the potential of all products categories and universes carried in the store
• Respect Dior Standard in terms of dress code/grooming and behave as a Dior Ambassador to all audience that include prospects and elite clients

OPERATIONS

• Apply security/cash/stock procedures and support visual merchandising guidelines
• Provide excellent Care Services, i.e. follow-up calls to customer; repair, leather, etc. to optimize every selling opportunity

CLIENTELING

• Build relationships with customers through consistent outreach according to current campaigns/programs
• Develop customer portfolio by implementing action plans to maximize recruitment (retention/conversion rate) and engagement (repeat rate), with a focus on resident/local clients
• Achieve excellence in the Dior(In)Sight program (Net Promoter Score)

Profile

• You are an empathic and agile talent,that has already discovered the field of retail or hospitality for at least two years
• You have a strong drive for business results with a passion for creativity, fashion and the Maison
• The ability to develop lasting relationships with people through strong communication
• You provide outstanding customer service including in person, over the phone and through electronic communication
• The ability to adjust priorities and manage time in a fast-paced environment
• You speak Polish and english, another language on top is a plus

Additional information

What we offer you

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

We are already looking forward receiving your application!

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.