Russian Speaker | Wroclaw, Poland | Airline Customer Contact Centre Agent

Qatar Airways; Wrocław; On-site; PLN 30,000 - 120,000; Full time

Job summary

An international airline is seeking a Customer Contact Centre Agent fluent in Russian and English to join their team in Wroclaw, Poland. The role involves providing excellent customer service through various communication channels. Ideal candidates should possess strong communication skills and prior experience in customer service. This position offers a competitive salary package, training, and relocation support.

Benefits

Competitive salary package

Travel benefits

Relocation support

Annual leave

Qualifications

• 1 year of job-related experience in Customer Services.
• Relevant experience in GDS System (Amadeus) is an added advantage.
• Good typing skills and computer literacy.

Responsibilities

• Respond to in-bound calls from customers.
• Create new reservations and handle changes to existing reservations.
• Provide quotes on fares and handle fare rules.

Skills

Fluent in Russian

Fluent in English

Communication Skills

Customer Service Orientation

Typing Skills

Education

High School Qualification

Tools

Amadeus GDS System

Job description

Job title: Russian Speaker | Wroclaw, Poland | Airline Customer Contact Centre Agent

Ref #250000KX, Location: Poland - Wroclaw, Job family: Customer Service

Closing date: 29-Dec-2025

We are looking for Russian speakers to join as Customer Contact Centre Agents. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

Your Specific Responsibilities Will Include

• Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations.
• Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

This opportunity requires you to relocate and be based in Wroclaw, Poland. Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies.

We offer a competitive salary package, travel benefits, relocation support, annual leave, and other benefits applicable as per local labor law.

Qualifications

About you

The ideal candidate for this role will have the following qualifications:

• High School Qualification with 1 year of job-related experience in Customer Services.
• Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
• Computer Literate and good typing skills.
• Communication Skills.
• Have excellent communication skills.
• Be fluent in English and Russian.
• Display active listening skills.
• Efficient in managing call from a high-volume and fast-paced environment.

Quality and skills:

• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and flexible to adapt to new concepts and system.
• Able to perform under pressure.
• Flexible to work on shifts. No night shifts