Risk & Chargeback Analyst

SpotOn: Corporate; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

A technology company supporting businesses is seeking a Risk & Chargeback Analyst in Kraków. The role involves monitoring payment processing activities, investigating suspicious activities, and ensuring compliance with regulations. Ideal candidates have relevant experience, strong analytical and customer service skills. Competitive salary and benefits are offered, along with a vibrant office environment.

Benefits

Fully paid private healthcare

Access to the Worksmile platform

Chill out room with a PlayStation

Qualifications

• Proven ability in providing excellent customer service.
• Familiar with card brand rules and best practices.
• Ability to adapt to new systems quickly and efficiently.

Responsibilities

• Review and analyze daily, weekly, and monthly merchant activity.
• Investigate abnormal merchant activity and recommend actions.
• Document detailed notes of daily activity.

Skills

1-3 years relevant work experience

Detail oriented

Strong time management

Excellent customer service

Strong computer skills

Education

Bachelor’s degree or equivalent work experience

Tools

Risk monitoring systems

Job description

Overview

At SpotOn, we support restaurants and small businesses with flexible payment and software technology. The Risk & Chargeback Analyst 1 monitors processing activity, investigates unusual or suspicious activity, and reviews and responds to Chargeback disputes. The ideal candidate has experience researching fraud alerts, reviewing supporting documentation, and strong time management, decision-making, and prioritization skills.

On a daily basis

• Review and analyze daily, weekly, and monthly merchant activity for increased credit risk and fraud threats.
• Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations and policies.
• Investigate abnormal merchant activity and recommend appropriate actions.
• Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
• Document within the appropriate systems detailed notes including daily activity, phone calls and verification notes.
• Review dispute documentation, educate merchants on best practices, and make recommendations on dispute actions.
• Communicate risk decisions effectively in both verbal and written communication to merchants, agent offices and management.
• Work closely with other teams within the organization to recommend and implement fraud prevention and detection measures.
• Perform other duties and projects as assigned.

What skill are we searching for?

• 1-3 years relevant work experience in the merchant processing industry.
• Willing to come into our Kraków office 3 times per week.
• Bachelor’s degree or equivalent work experience.
• Experience with various risk monitoring systems is a plus.
• Familiar with card brand rules and best practices.
• Proven ability in providing excellent customer service.
• Detail oriented and strong prioritization skills.
• Time management.
• Strong computer skills and ability to adapt to new systems quickly and efficiently.

What we offer

• Competitive pay: 8 000 - 11 000 PLN gross on CoE.
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• New, modern, bright and comfortable office space in the city centre.
• A lot of free parking spots around the office.
• Access to the company’s library.
• Great working atmosphere.
• Chill out room with a PlayStation, table tennis, and mini gym.
• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.