Retail Operations Specialist

wolt; Województwo mazowieckie; On-site; PLN 70,000 - 110,000; Full time

Job summary

Wolt is hiring a Retail Operations Specialist in Poland to improve on‑the‑ground store operations. You’ll work with store managers and Account Managers to identify bottlenecks, implement effective SOPs, and train teams on new tools and processes.

You will travel across Poland to engage partners, analyze performance data (latency, accuracy, cancellations), and drive initiatives that boost delivery speed and accuracy. Fluency in Polish and good English are required.

Qualifications

• 2–3 years of experience in retail, e‑commerce, logistics or a similar job with stores or partners.
• Willingness to travel regularly within Poland, including big cities and smaller towns.
• Able to walk into stores, engage with managers and staff, and drive improvements with SOPs.
• Proficient in working with numbers and reports (e.g., Excel/Looker) to show improvements.
• Fluent Polish and good English to collaborate with partners and colleagues in other countries.

Responsibilities

• Monitor and analyze partner store performance metrics to identify bottlenecks and improvement areas.
• Conduct root‑cause analyses and collaborate with partners to develop high‑impact solutions.
• Perform on‑site store visits to train on standard operating procedures.
• Lead cross‑functional initiatives with Account Managers to deploy tools and workflow enhancements.
• Establish regular business reviews with partners to track metrics and sustain initiatives.
• Identify and scale best practices across local and international markets.

Skills

Retail experience

Travel willingness

Excel/Looker

Polish language

English language

Tools

Excel

Looker

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

At Wolt, we are passionate about making cities better places to live by connecting customers with the best local stores and restaurants. Through Wolt Retail, we empower our partners to deliver amazing, seamless shopping experiences—getting fresh groceries and everyday essentials directly to customers' doors swiftly and reliably.

As a Retail Operations Specialist, you will play a key role in bringing this vision to life across Poland. Working right on the ground with store managers and team members, you will identify operational challenges and collaboratively implement effective solutions. You’ll partner closely with our local Account Managers and regional peers to refine day‑to‑day store operations, ensuring our partners achieve higher accuracy, fewer order cancellations, and faster deliveries.

What you’ll be doing

• Monitor and analyze partner store performance metrics (e.g., order latency, order accuracy, and cancellation rates) to identify operational bottlenecks and areas for improvement.
• Conduct root‑cause analyses and collaborate with partners and Account Managers to develop actionable, high‑impact solutions.
• Perform on‑site store visits to engage leadership and operational staff, delivering training on Wolt standard operating procedures.
• Lead cross‑functional operational initiatives alongside Account Managers to deploy new tools, systems, and workflow enhancements.
• Establish regular operational business reviews with partners to track key metrics and ensure continuous implementation of agreed‑upon initiatives.
• Identify and scale operational best practices across local and international markets.

Our humble expectations

• 2–3 years of experience in retail, e‑commerce, logistics or a similar job where you worked with stores, shops or business partners; experience as a store or shift manager is just as welcome.
• You are happy to be out of the office and travel regularly within Poland, mostly to big cities and sometimes to smaller ones.
• You are comfortable walking into a store, engaging with managers and staff, and getting them on board with operational improvements, new processes, and standard operating procedures.
• You can work with numbers and reports, for example in Excel or Looker, and use them to show what has improved.
• You speak fluent Polish and good English, so you can work with partners, stores and colleagues in other countries.
• You take initiative and can plan your own work across several partners and stores at the same time.

What’s in it for you

You will work with some of the biggest retailers in Poland and see how a partnership works from the shop floor to the management office. You will work closely with Account Managers and colleagues in the region who will help you learn and grow. It is a great role if you want to build a career in operations, retail or partner management, in a team that is still shaping how it works.

Next steps

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

Pay Range:

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.