Retail Operations Specialist

Wolt; Warszawa; Hybrid; PLN 90,000 - 112,000; Full time

Job summary

Wolt in Poland is seeking a Retail Operations Specialist to optimize store partner performance across the country. You will visit partner stores, analyze metrics, and implement operational improvements alongside Account Managers to raise order accuracy and speed.

You’ll travel regularly within Poland, engage with store managers and staff, and translate data into actionable actions using Excel or Looker. Fluency in Polish and good English are required to collaborate with partners and colleagues

Qualifications

• 2–3 years of experience in retail, e-commerce, logistics or a similar role with store partners.
• Strong numerical and analytical skills with ability to present data clearly.
• Willingness to travel regularly within Poland, visiting partner stores.

Responsibilities

• Monitor partner store performance metrics to identify bottlenecks and opportunities.
• Conduct root-cause analyses and collaborate with partners and Account Managers on improvements.
• Perform on-site store visits and deliver training on standard operating procedures.
• Lead cross-functional initiatives with Account Managers to deploy tools and new workflows.
• Establish regular business reviews with partners to track metrics and sustain progress.
• Scale best practices across local and international markets.

Skills

Polish fluency

English proficiency

Stakeholder management

Tools

Excel

Looker

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

At Wolt, we are passionate about making cities better places to live by connecting customers with the best local stores and restaurants. Through Wolt Retail, we empower our partners to deliver amazing, seamless shopping experiences—getting fresh groceries and everyday essentials directly to customers’ doors swiftly and reliably.

As a Retail Operations Specialist, you will play a key role in bringing this vision to life across Poland. Working right on the ground with store managers and team members, you will identify operational challenges and collaboratively implement effective solutions. You’ll partner closely with our local Account Managers and regional peers to refine day-to-day store operations, ensuring our partners achieve higher accuracy, fewer order cancellations, and faster deliveries.

What you’ll be doing

• Monitor and analyze partner store performance metrics (e.g., order latency, order accuracy, and cancellation rates) to identify operational bottlenecks and areas for improvement.
• Conduct root-cause analyses and collaborate with partners and Account Managers to develop actionable, high-impact solutions.
• Perform on-site store visits to engage leadership and operational staff, delivering training on Wolt standard operating procedures.
• Lead cross-functional operational initiatives alongside Account Managers to deploy new tools, systems, and workflow enhancements.
• Establish regular operational business reviews with partners to track key metrics and ensure continuous implementation of agreed-upon initiatives.
• Identify and scale operational best practices across local and international markets.

Our humble expectations

• 2–3 years of experience in retail, e-commerce, logistics or a similar job where you worked with stores, shops or business partners; experience as a store or shift manager is just as welcome.
• You are happy to be out of the office and travel regularly within Poland, mostly to big cities and sometimes to smaller ones.
• You are comfortable walking into a store, engaging with managers and staff, and getting them on board with operational improvements, new processes, and standard operating procedures.
• You can work with numbers and reports, for example in Excel or Looker, and use them to show what has improved.
• You speak fluent Polish and good English, so you can work with partners, stores and colleagues in other countries.
• You take initiative and can plan your own work across several partners and stores at the same time.

What’s in it for you

You will work with some of the biggest retailers in Poland and see how a partnership works from the shop floor to the management office. You will work closely with Account Managers and colleagues in the region who will help you learn and grow. It is a great role if you want to build a career in operations, retail or partner management, in a team that is still shaping how it works.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

Pay Range: 8 062 zł — 10 078 zł PLN

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.