Research Manager – Payments & Digital Tech

Mastercard; Cisie; On-site; PLN 180,000 - 240,000; Full time

Job summary

Mastercard- based in Warsaw, Poland, seeks a Research Manager to lead end-to-end research projects in financial services and digital technology. You will manage a team, design both quantitative and qualitative studies, and translate findings into strategic recommendations for clients.

Ideal candidates have 8+ years in primary research, 2+ years leading teams, and fluency in Polish and English with strong stakeholder management and presentation skills.

Qualifications

• Minimum of 8 years of hands-on experience in primary research (quantitative and qualitative).
• At least 2 years of experience leading research teams.
• Background in a research agency or consulting environment.
• Proven experience in banking, payments, financial services, or digital technology is highly desirable.
• Strong stakeholder management and communication skills.
• Proficiency in PowerPoint, Excel, and Word.

Responsibilities

• Lead and manage end-to-end research projects across multiple sectors, with a focus on financial services, digital technology, and payments.
• Design and execute quantitative research (e.g., survey design, data collection, and statistical analysis).
• Conduct qualitative research (e.g., in-depth interviews, focus groups, and online forums).
• Manage and mentor a team of researchers, ensuring high-quality project delivery and supporting their professional development.
• Collaborate with internal and external stakeholders to understand business needs and translate them into clear research objectives.
• Synthesize complex data from multiple sources into clear, insightful presentations and strategic recommendations.
• Ensure the timely and accurate delivery of research outputs in a fast-paced, client-focused environment.

Skills

Primary research

Team leadership

Stakeholder management

Quantitative research

Qualitative research

Client-facing

Presentation skills

Education

Bachelor's degree

Master’s degree preferred

Tools

PowerPoint

Excel

Word

Job description

Mastercard- based in Warsaw, Poland, seeks a Research Manager to lead end-to-end research projects in financial services and digital technology. You will manage a team, design both quantitative and qualitative studies, and translate findings into strategic recommendations for clients.

Ideal candidates have 8+ years in primary research, 2+ years leading teams, and fluency in Polish and English with strong stakeholder management and presentation skills.