Remote Technology Service Delivery Lead

Jones Lang LaSalle Incorporated; Remote; PLN 289,000 - 362,000; Full time

Job summary

A global real estate services firm is seeking a Technology Service Delivery Manager to ensure high-quality IT service delivery for their clients. The role requires strong experience in IT service management, particularly in incident and change management. The successful candidate will build relationships with clients, monitor service performance, and drive continuous improvement in IT services, all while working remotely from Warsaw, Poland. Join the team to shape a brighter future in technology services.

Qualifications

• 5+ years of experience in IT service management.
• Strong understanding of incident, problem, and change management.
• Familiarity with service management tools and technologies.

Responsibilities

• Ensure delivery of high-quality IT services adhering to SLAs.
• Monitor service performance and implement improvement strategies.
• Build and maintain relationships with clients and stakeholders.

Skills

IT service management principles (ITIL v4)

Communication skills

Interpersonal skills

Project management methodologies

Education

Bachelor's degree in Information Technology or Computer Science

Job description

A global real estate services firm is seeking a Technology Service Delivery Manager to ensure high-quality IT service delivery for their clients. The role requires strong experience in IT service management, particularly in incident and change management. The successful candidate will build relationships with clients, monitor service performance, and drive continuous improvement in IT services, all while working remotely from Warsaw, Poland. Join the team to shape a brighter future in technology services.