Remote Player Engagement Specialist

Keywords Studios Plc.; Remote; PLN 126,000 - 169,000; Full time

Job summary

A leading gaming engagement firm is seeking a Player Engagement Agent in Katowice. You will be the crucial link between clients and the gaming community, resolving player inquiries while providing valuable feedback to developers. The ideal candidate is fluent in Turkish and English, has excellent communication skills, and is adaptable to various situations. This role offers remote work, a benefits package, professional development opportunities, and the chance to make a real impact in the gaming industry.

Benefits

Private medical care

Multisport card

Online learning platform

Employee referral program

Qualifications

• C1-C2 level Turkish proficiency, with English at B2 level or higher.
• Flexibility to adapt to varying player needs.
• Basic troubleshooting skills to assist players.

Responsibilities

• Investigate and resolve player inquiries promptly.
• Maintain accurate and detailed reports.
• Gather and deliver player feedback.

Skills

Communication skills

Customer support

Analytical skills

Leadership ability

Technical knowledge

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

A leading gaming engagement firm is seeking a Player Engagement Agent in Katowice. You will be the crucial link between clients and the gaming community, resolving player inquiries while providing valuable feedback to developers. The ideal candidate is fluent in Turkish and English, has excellent communication skills, and is adaptable to various situations. This role offers remote work, a benefits package, professional development opportunities, and the chance to make a real impact in the gaming industry.