Remote Lead Billing Data Analytics & Subscriptions

Ruby Labs; Poland; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Remote Work Environment

Unlimited PTO

Paid National Holidays

Company-provided MacBook

Flexible Independent Contractor (IC)?

Job summary

Ruby Labs is seeking a Lead Billing Data Analyst to own the data strategy for subscription billing operations. You will build analyses and pipelines, mentor a team of analysts, and collaborate with Billing, Support, Finance, Product, and Marketing to align metrics and processes with risk-mitigation goals.

The role combines hands-on analytics with leadership, driving improvements in payments, renewals, refunds, and disputes, while delivering real-time dashboards and actionable insights for

Qualifications

• Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks in a recurring-revenue business.
• Advanced SQL: complex joins, window functions, and performance-aware query writing.
• Data visualization with Omni, Tableau, Power BI, or similar to build dashboards and communicate insights clearly.
• People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results.
• Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis.
• Billing platforms / processors: familiarity with Stripe, Braintree, Nuvei, or similar.
• Strong communication: ability to explain complex findings to both technical and non-technical stakeholders.
• Cross-functional collaboration: track record of influencing decisions with data across multiple departments.

Responsibilities

• Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks); surface trends.
• Build and maintain data pipelines delivering accurate, timely billing data.
• Apply statistical methods to model scenarios and run what-if analyses to anticipate risk.
• Design and run A/B tests to evaluate billing initiatives.
• Analyze the impact of product, marketing, and pricing changes on billing outcomes and customer support metrics.
• Build and maintain dashboards providing real-time visibility into billing health and support performance.
• Turn insights into recommendations to reduce disputes, churn, and inefficiencies.
• Document analyses, workflows, definitions, and data logic for reproducibility.

Skills

Billing expertise

SQL

Data visualization

Leadership

Forecasting

Billing platforms

Communication

Cross-functional collaboration

Tools

Omni

Tableau

Power BI

dbt

Airflow

Job description

Ruby Labs is seeking a Lead Billing Data Analyst to own the data strategy for subscription billing operations. You will build analyses and pipelines, mentor a team of analysts, and collaborate with Billing, Support, Finance, Product, and Marketing to align metrics and processes with risk-mitigation goals.

The role combines hands-on analytics with leadership, driving improvements in payments, renewals, refunds, and disputes, while delivering real-time dashboards and actionable insights for