Remote IT Support Engineer (L1/L2) – Automation & Security

Contour Education; Polska; Hybrid; PLN 118,000 - 165,000; Full time

Job summary

Contour Education is seeking a hands-on IT Support Engineer (L1/L2) to manage the help desk, administer Google Workspace, Slack and HubSpot, and support a fleet of macOS and Windows devices. You will assist across Melbourne campuses with the local MSP, while collaborating with the offshore technology team.

This is a remote role with a strong emphasis on security, automation, and clear documentation. You will handle tickets, resolve issues, and escalate where needed, owning tasks end-to-end and

Qualifications

• Experience providing L1/L2 IT support.
• Familiar with help-desk operations and ticketing.
• Experience administering Google Workspace, Slack and HubSpot.

Responsibilities

• Handle IT service desk tickets and provide first-time resolution.
• Administer Google Workspace, Slack, and HubSpot.
• Support macOS and Windows devices across sites.
• Maintain security practices and access controls.
• Collaborate with Melbourne team and offshore engineer.

Skills

IT support

Service desk

Google Workspace

Slack

HubSpot

MacOS

Windows

Tools

Google Workspace

Slack

HubSpot

UniFi Network

CCTV

Job description

Contour Education is seeking a hands-on IT Support Engineer (L1/L2) to manage the help desk, administer Google Workspace, Slack and HubSpot, and support a fleet of macOS and Windows devices. You will assist across Melbourne campuses with the local MSP, while collaborating with the offshore technology team.

This is a remote role with a strong emphasis on security, automation, and clear documentation. You will handle tickets, resolve issues, and escalate where needed, owning tasks end-to-end and